SSD partitions gone!

I have a new Samsung SSD in one of my clients laptops. This morning they rang it won't boot into Windows. I did the usually remove all USB and dvd's etc. same issues.

So I got them to bring the machine in. In the BIOS I could see the SSD no worries. still no boot. So I put it into a test machine and went to disk manager.

The drive was not initialized. The drive was was fully black in the windows disk manager. No partitions nothing. WTF!

Good news in this case is the data was all on the server and a clean install on a new SSD solved the issue.

That does not give me any clues to what happened. Is my drive faulty ? Could I get this data back if required.
The drive is a Samsung 850 EVO MZ-75E250

Any ideas on what may have happened people ?
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I had been warned that SSDs have rather different failure modes than HDDs, but that's not one of the ones I had heard of. Engage with Samsung for an RMA?
use the magician software for testing it :

one of the reasons i buy intel SSD's is they have a toolkit for checking the drive
noxchoGlobal Support CoordinatorCommented:
If the drive is not initialized then you won't be able to see the partitions on it. That's normal.
What would not be normal is: if you connect the drive back to original laptop - boot it from any boot CD such as Linux, Windows installation Media - recovery - command line - diskpart.exe, or boot from Paragon Recovery CD - and see that drive is empty - then it would indicate a problem.

Note, you have connected the drive to a machine where it never was connected to. That's why the computer does not know drive's GUID. And it will be having status - NOT INITIALIZED. Which means the system is pending to take the drive and read its MBR.
Once you initialize the drive it CAN show you the partitions. Even if it does not show you can perform Undelete Partitions check which should bring the partitions back. If it does not - then the drive is faulty.

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also - is the SSD in GPT format or not?
the other system may not be able to recognise GPT drives
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