upgrade Macs
I am new to the Mac World. We have Macs with 10.6 version OS. We need to go up to 10.8 to have some software work. Is this a simple update? Or do we need to purchase an OS? Whenever I try to update the computer, it freezes up.
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ASKER
So the upgrade is free?
Yes.
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ASKER
I was hoping I could update the Mac remotely but I guess this is something I have to be at the location for...
ASKER
I have 10.6.8
So can I go directly to 10.11?
So can I go directly to 10.11?
Yes. Follow the instructions on the Apple KB Link in my earlier post
ASKER
Got it. Will I be able to keep all my programs and files without any issues?
Yes, except for programs that are incompatible with El Capitan. If you are running 10.6.8, my guess is that a lot of your apps are out of date and may need updating.
ASKER
I just tried upgrading one computer which gave me the message that I am unable to upgrade to 10.11.
Is there a way to upgrade to 10.8 or 10.9 or 10.10
Is there a way to upgrade to 10.8 or 10.9 or 10.10
Did you check to see if you computers meet the specifications for OS 10.11?
If the problem is that your computers are too old for El Capitan, you can get older version of the OS here:
http://www.apple.com/ca/shop/help/downloadable_software
If the problem is that your computers are too old for El Capitan, you can get older version of the OS here:
http://www.apple.com/ca/shop/help/downloadable_software
Did the error message tell you why it would not upgrade?
ASKER
It said click to learn more but when I did nothing came up
ASKER
It stinks that they make you purchase older version of the OS
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You could also try running the upgrade again, but this time check the system logs by opening Console.app (found in /Applications/Utilities) and see if it give you a more detailed error message when you get the message saying it can't upgrade.
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:)