Odd Safari Behaivor on iPad

Please look at www.rain1.com on an iPad.

Note the menu items across the top; what is supposed to happen, and does happen in FireFox & Chrome in Windows and in Safari on iMac, when the mouse moves over the menu items (like PAYMENTS, at the end), a dropdown of choices appears.

Why does that not happen on the iPad?
Richard KortsAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Kyle SantosCustomer RelationsCommented:
There is no hover action on an iPad that I know of.  If you press a finger on 'Payments' the dropdown appears and I see 'Pay Online' and 'Service Agreements'.

@ 1024px - 768px there is a conflict with your menu and the 'service request' (the gray button usually at the top right) is overlapping your 'Search' menu option.

It looks like the media query is not being handle for iPad resolutions, specifically your menu and the two gray buttons at the top right of the window.
Richard KortsAuthor Commented:
I understand the lack of "hover" on the touch devices.

But on my iPad, if I tap PAYMENTS on the main page, there is no dropdown. Nor on any of the other main menu items. I don't know how to determine the IOS level I am on now, looked around settings, can't find it.

Thanks for those comments about the css / screen layouts. I inherited the site and the customer has not complained, so I ignore.

Those things work fine in FireFox & Chrome on an Windows 7 desktop or lap top
Kyle SantosCustomer RelationsCommented:
To check iOS version:

Go to Settings.
Software Update.
A) 'Your software is up to date.'
B) 'Your iOS version is...click here to update.'

On your iPad try to Clear History and Website Data:

Go to Settings.
Clear History and Website Data.
'Warning! Clearing will remove history...etc.'
Go to http://www.rain1.com/ and tap PAYMENTS on the main page.

What happens?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Cloud Class® Course: Certified Penetration Testing

This CPTE Certified Penetration Testing Engineer course covers everything you need to know about becoming a Certified Penetration Testing Engineer. Career Path: Professional roles include Ethical Hackers, Security Consultants, System Administrators, and Chief Security Officers.

Richard KortsAuthor Commented:
Kyle Santos,

I did the clears. Same thing.

BUT, I discovered that on the main page there are picture links (farther down) to some of the other pages. For example "Irrigation Repair". If I go there, the menu links work on tapping. But NOT on the main page.

Very odd.

The IOS I have is IOS 9.0.2.

Kyle SantosCustomer RelationsCommented:
Interesting.  Thanks for the update.  Is there anything else I can help you with regarding the weird behavior?

It appears you and I have the same iPad iOS version and Safari.  I am not sure why I cannot recreate the same issue you're having on your iPad. :(
Richard KortsAuthor Commented:
Kyle Santos

This issue came up because the end customer has reported that some of his customers using Safari cannot pay online.

I suspect they are getting the same behavior I am; tap on payments, nothing.

I have a friend with a Mac, she tried it, worked fine.

I asked my go between on this who manages all customer contact to try his iPad; we shall see what he gets.
Kyle SantosCustomer RelationsCommented:
1.  I confirmed on my macbook Safari browser I can click Payments in the menu and click Pay Online.  I am then directed to rain1.com/payment/payment_akamai.php page.

2.  I confirmed on my iPad Safari browser I can click Payments in the menu and click Pay Online.  I am then directed to rain1.com/payment/payment_akamai.php page.

I'm not having any issues as you are describing.  I see visual displays that need fixing as seen from the screenshots earlier, but I am able to get to that payments page that you are saying you cannot get to.

Are you able to try your iPad on a different wifi connection and see the result?  ie if you're at your work wifi, try on your home network, or vice versa.
Richard KortsAuthor Commented:
There is no solution on my iPad; my cohort's works, so I'll just live with it.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.