SharePoint 2010 library doesn't update content ?

Hi All,

I've got a SharePoint library item display refresh issue. it is running 2010 (14.0.7015.1000) the problem happens when there is new item has been uploaded to the library (PDF file) using 3rd party application but somehow the SharePoint Library is not showing it immediately, I have to restart the whole SharePoint server which runs the WFE role to make display the newly uploaded data.

This is less than ideal because whenever new item is uploaded, we do not know until someone receives complaint and I must reboot it every other day.
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Senior IT System EngineerIT ProfessionalAsked:
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Senior IT System EngineerIT ProfessionalAuthor Commented:
So if anyone here know what performance metrics to be checked or put some monitor loads on the SharePoint application to see if it needs more resources or something that'd be greatly appreciated.
Walter CurtisSharePoint AEDCommented:
This is not possible. Double check all testing and observations procedures you are following and using. That is where the problem probably is.

Hope that helps...

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Senior IT System EngineerIT ProfessionalAuthor Commented:
ok, which one to double check ?

The power user from the business team blames me as the Server administrator for the poor performance, but I don't see any VM cpu for both SharePoint and SQL Server goes beyond 50% at all.
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Walter CurtisSharePoint AEDCommented:
Check on the 3rd party application. If it is not uploaded as it should, it would have the symptoms you describe. When you upload direct to the library using the upload button, not using the tool, what does it do.

Don't believe everything power users tell you...

Hope that helps...
Senior IT System EngineerIT ProfessionalAuthor Commented:
Yes, but what metrics to show or check to prove that it is not SharePoint 2010 issue or the database issue ?
Senior IT System EngineerIT ProfessionalAuthor Commented:
My assumption is that when the pdf file is uploaded to the library, that file is then uploaded / ingested to the SQL server database as BLOB.

Is that correct ?
Walter CurtisSharePoint AEDCommented:
You assumption is correct (may not be blob, but close enough). Troubleshoot SharePoint by go around the 3rd party tool, see what happens when you upload directly to SharePoint. Do you see a delay then.
Walter CurtisSharePoint AEDCommented:
Thanks, glad that helped..
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