We have a Microsoft Surface 2 that now has a popup that says we must call this number to get rid of malware. My wife cannot even log on to the computer. If she dials the number she gets and Indian (India) who would not give her his name. He is from YAY Services and is a Microsoft Reseller Partner. They of course want to get into her computer. I have been there and done it. They don't get in but, she cannot start her computer.
Is there a way to get rid these people and stop the pop-up?