The customer has a Dell PC that had been upgraded to Windows 10. It would not boot up yesterday, so she called Dell and they spent three hours somehow having her reinstall the Windows 7 factory OS. Some of her data was still intact, while many files were gone. All of her icons were gone, and I've been stepping her through reinstalling software.
She reinstalled Outlook 2010, and I guess her .pst was still intact, because all her emails came up. However, she is missing all her contacts. So, I am trying to help her by extracting her .pst from a recent Acronis backup. I have read online that the contacts are included in the .pst in Outlook 2010. Is this correct?
I extracted her .pst and put it in c:\OutlookFiles. In Outlook account settings, on the Data Files tab, it was showing the IMAP account as the default, and this was the one that had apparently stayed intact after the help from Dell, in the usual \Users\Joe\AppData\Local\Microsoft...etc. folder.
I clicked on Add, and pointed to the .pst I had just put in c:\OutlookFiles--just to make it easier for me to manage. When I went to open it the first time, a password was required--which I don't understand--but I ran a utility on it that gave me the weird password. It brought all that email in as well, where I can see the email for both .pst files, but neither one shows any contacts.
So, I figured I would back away from the mess I'm making, but when I went to once again check 'Set as Default' on the .pst that remained on the PC in the usual folder, it had the Set as Default greyed out. I don't understand how this can be, considering that it WAS the default before I began messing with it, but I do see stuff online saying that an IMAP account cannot be the default. I am so confused.
So then I saw another Outlook Data File listed. I don't know where it came from, but it is in c:\Users\Joe\Documents\Outlook Files\Outlook.pst. I made IT the default, so that I could 'Remove' the one I had added to the list, which is my .pst file in c:\OutlookFiles. But when I try to remove it, I get an error that says "You cannot delete this Outlook data files. Configuration information in the file is being copied to your new default data file. You can delete the file after this information is copied."
What the heck does THAT mean?
So my two questions are:
1) How can get the contacts restored from the full Acronis backup? What file were they stored in? Or, if they ARE stored in the .pst, any idea why I can't view them?
2) How can I get back to where all the Account Settings screen shows is that IMAP account (which is the only account shown on the EMail tab) as the default account, and get this .pst I added to c:\OutlookFiles off the Data Files tab altogether? TIA