How do I test my internet connection for consistency

We currently have a 25 Mb Upload and Download the internet , We are having complaints from users that when they remotely connect to the office they are experiencing delays when working.
Our remote access is through Citrix.
Whenever we test, we are not seeing a problem.
What could be used to test the connection or log our connection to the internet from the office, so maybe when a user complains we can go back to the logs and see if we were having any internet connection issues at the same time ?
We also understand the problems may be on the users end and a log like this could help prove where the problem exists

Thanks for any ideas
EkuskowskiAsked:
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Tim PhillipsWindows Systems AdministratorCommented:
I would do an extended ping to the internet and see if you drop packets or have long response times.  In other words, ping Google.com continuously and look for the percentage of dropped packets.  Anything above 10% would be really worrisome.  Also, if the "ms" number (milliseconds) is higher than 50  then your response time is really low.

To do an extended ping add "-t" to the end.  Example:  ping www.google.com -t

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Dan CraciunIT ConsultantCommented:
If you're going to use ping, I advise you use an "enhanced" version, where you can save the output to a file and have a graphical display of response time.

HTH,
Dan
JohnBusiness Consultant (Owner)Commented:
Another way to do this is to get a copy of DU Meter (dumeter.com), install, set it up, download a BIG file and look at the graph to see what it going on. I do this.
Dirk KotteSECommented:
at the citrix server/vdi you can use the performance monitor with datasource "ICA-latency" to monitor / check the latency within the citrix-session.
EkuskowskiAuthor Commented:
Great information from all,  the problem seamed to stem from the end users side,  once they increased there bandwidth to the internet , the connection to citrix seemed to improve
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