iPhone 5 emails disappearing


I have  a user who has an iPhone 5 and says he sent three emails from his iPhone but yet they were not received nor do they appear in his sent items on his phone/outlook and do not appear under drafts or outbox....the email came from his Exchange 2010 Mail Account.  I did a test and can see it working ok but is there any way to check logs for the two that went missing?

Any thoughts

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JohnBusiness Consultant (Owner)Commented:
Look through the logs for the date (+- a day) for the email for the two emails supposedly received. If not in the log, they were somehow ditched prior to Exchange.
yo_beeDirector of Information TechnologyCommented:
Have you tried EMC > tools > Message Tracking ?

Are emails flowing correctly other then these three items?
minniejpAuthor Commented:
John, What logs do I need to examine?  Yo_bee, they aren't showing in message tracking.

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JohnBusiness Consultant (Owner)Commented:
We now outsource all mail, so it has been a while, but Exchange logs inbound and outbound mail and those were the logs I was referring to

Here is a reasonable document on Exchange logs.


See if you can work from there

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minniejpAuthor Commented:
found them thanks
JohnBusiness Consultant (Owner)Commented:
You are very welcome and I was happy to help.
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