iPhone 5 emails disappearing


I have  a user who has an iPhone 5 and says he sent three emails from his iPhone but yet they were not received nor do they appear in his sent items on his phone/outlook and do not appear under drafts or outbox....the email came from his Exchange 2010 Mail Account.  I did a test and can see it working ok but is there any way to check logs for the two that went missing?

Any thoughts

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
Look through the logs for the date (+- a day) for the email for the two emails supposedly received. If not in the log, they were somehow ditched prior to Exchange.
yo_beeDirector of Information TechnologyCommented:
Have you tried EMC > tools > Message Tracking ?

Are emails flowing correctly other then these three items?
minniejpAuthor Commented:
John, What logs do I need to examine?  Yo_bee, they aren't showing in message tracking.

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

JohnBusiness Consultant (Owner)Commented:
We now outsource all mail, so it has been a while, but Exchange logs inbound and outbound mail and those were the logs I was referring to

Here is a reasonable document on Exchange logs.


See if you can work from there

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
minniejpAuthor Commented:
found them thanks
JohnBusiness Consultant (Owner)Commented:
You are very welcome and I was happy to help.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.