Adobe PDF printer crashes when attempting to print reports in software
I work for a company named LIFO-PRO; we are an accounting firm that developed and sells licenses to an accounting software called LIFO-PRO. Our software was developed by the owner & president of LIFO-PRO; we have reports that are set up to be printed & saved as adobe .pdf files from the software. The software has printed to the adobe PDF printer in the past without error. At the current point in time, an error occurs and causes LIFO-PRO to crash while attempting to print reports to the Adobe PDF printer. We've created a workaround in the meantime; a program called doPDF operates as normal for printing & saving LIFO-PRO reports as .pdf files. We've advised our clientele to use doPDF for some time now, but I've come to the point where it would seem like a logical explanation and/or solution could fix the Adobe PDF problem. We've contacted Adobe regarding this in the past, and they "acknowledged" the issue present within our software. No response was ever given to LIFO-PRO explaining why this was; I've attached two screenshots of what occurs in our software at the point of LIFO-PRO crashing (the report screen shown is a standard report automatic printing menu which populates several reports to be spooled and printed automatically per checking the desired report boxes wanting to be printed). I've also added a 3rd screenshot that was taken on a 32-bit version of Windows 7 (LIFO-PRO uses a VB spreadsheet ActiveX component called Formula One; this error box does not appear when running on a 64-bit PC).