Windows laptop giving general failure on ICMP…

My windows 7 laptop can’t communicate with other network resources or connect to the internet.
-       On LAN cable, it does receive an IP but I can’t ping to any other network device with or connect to the internet.  I thought drivers could play a role but no luck
-      I’ve tried WIFI or a 4g modem but no avail, similar problems
-      Firewall and AV turned off but no luck.  

The following commands were run in admin mode but no luck
Ipconfig /flushdns
Ipconfig /release and renew
Ipconfig /registerdns
Netsh> winsock reset
Netsh> int IP reset reset.log

Windows system restore was done but still no luck, restore point looks too recent… please advise whether you guys have encountered this before.  

 Thanx
salt-eitAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

SnibborgOwnerCommented:
I know this sounds like a silly question, but have you got a valid default gateway?  Also, are there any machines on your same subnet that you can ping?
0
Miguel Angel Perez MuñozCommented:
0
Radhakrishnan RSenior Technical LeadCommented:
Hi,

Are you able to ping loop back address (127.0.0.1)? or the laptop itself?. Perform a  "tracert your gateway address" - Is this reaching till the router atleast?

May i the good option would be taking backup of your data and re-install the OS.

Good luck.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Cloud Class® Course: Python 3 Fundamentals

This course will teach participants about installing and configuring Python, syntax, importing, statements, types, strings, booleans, files, lists, tuples, comprehensions, functions, and classes.

Start This Course
Scott CSenior EngineerCommented:
Scan for virus or malware.  if detected and clean up doesn't restore functionality, backup data, wipe the machine and rebuild.
0
salt-eitAuthor Commented:
thanx all for the feedback, I will come back with results soon on everyone's comment.
sorry for the late  response,  I had to use  the offline password reset tool to log back into the machine.  I got logged out after a system restore and I couldn't remember the local admin password.
0
salt-eitAuthor Commented:
@ Snibborg:  I do get a valid gateway IP and I can’t ping any other machine

@ Miguel Angel Perez Muñoz:  I did go through you link, no luck

@ Radhakrishnan Rajayyan:  good question,Yes I can’t ping my loop back IP
Re-install will be our last option

@ ScottCha:  I will update you on this once done with those scans:  Malwarebytes
0
salt-eitAuthor Commented:
sorry for the delay lads, this was eventually a driver fault...  weird but thanx for the help
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.