Blackberries are not as common as they used to be, but there are still some hard-core users out there.
We have one at a company where we have a problem which testing has revealed the syncing of the device for calendars only happens one way. Note the device does NOT use active sync and is a Blackberry Bold.
Therefore, if we add an appointment to the users calendar in Outlook, it updates on the Blackberry fine, but if we do it the other way around, no appointment appears on the online calendar / or within Outlook.
As we are now a bit out of touch with Blackberry, any suggestions on how to fix are appreciated. The user is out of the country and very reluctant to reactive. So are we to be honest due to the issues and not being local to the device.
Open to any suggestions on where to start.
Note the server is an SBS 2011 server with the free version of BES installed. This is the only user in the company who has a Blackberry.
Suggestions welcome. Thanks in advance.