Outlook Web Access error message


I have some users on a specific computer that utilizes the OWA feature that Exchange 2003 provides for their email.  When said users attempt to send a form that they've been doing for quite some time, they get this message:

"No profiles have been created.  To create a new profile, use mail icon in control panel."

Not sure what is going on here?  Is the default mail program involved?  I thought OWA was a website, so a little confused on this one.

Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Pete LongTechnical ConsultantCommented:
Something is looking for a MAPI profile and because you don't have one (because you use OWA) you are seeing this error, configure Outlook to point to exchange and do the same thing and it will probably work, remember if you have exchange 2003 you can install Outlook 2003 (if you can find a copy) and it is legally covered by the Exchange CAL (this ceased to be the case after Exchange 2003/Outlook 2003)


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
cheesebugahAuthor Commented:

"Configure Outlook to point to exchange and do the same thing and it will probably work."  

Not sure what you mean by that?  Typically, a user clicks on an IE shortcut on their desktop and they login with their credentials on a website?

Pete LongTechnical ConsultantCommented:
Get a copy of Microsoft Outlook the program - install it for that user, point it at exchange, connect it to one of these problem users mailboxes, then when the system checks for a Mail profile it will have one. connecting to OWA to read your mail, does NOT create a mail profile, thats the root of your problem.

Become a Leader in Data Analytics

Gain the power to turn raw data into better business decisions and outcomes in your industry. Transform your career future by earning your MS in Data Analytics. WGU’s MSDA program curriculum features IT certifications from Oracle and SAS.  

cheesebugahAuthor Commented:
So, in Outlook, which is installed on the computer, I should see a mail profile for every user who uses that computer?  There are numerous.
cheesebugahAuthor Commented:
Outlook is not even setup?  I don't think this is the problem as this worked previously but not today.
Pete LongTechnical ConsultantCommented:
With outlook installed and configured, you should see in control panel - the profile for the currently logged on user, not all the profiles.

like this http://www.msoutlook.info/pictures/mail-profile-copy.png
Pete LongTechnical ConsultantCommented:
>>"No profiles have been created.  To create a new profile, use mail icon in control panel."

To get this prompt - your user is doing something that is looking for a mail profile, and they don't have one, the only way to get one is use Outlook, or set one up manually in the mail section of Control Panel
cheesebugahAuthor Commented:
Okay, here is exactly what is going on.  The user is opening an excel spreadsheet and trying to email it from the spreadsheet.  Of course, Excel is looking for Outlook as it's email program of choice and that's whey they're getting the error.  I told them to open webmail first and then attach the file within webmail.  If I setup a profile in control panel, will this cause Outlook to launch?  I am fairly new here and don't want to deviate from what is already setup, which is OWA in this case.
cheesebugahAuthor Commented:
Thank you Pete Long.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Network Operations

From novice to tech pro — start learning today.