Users Complaining that Wireless Internet Does Not Work

Over the last week people have been complaining that the wireless internet does not work for them.  Obviously, with just that piece of information I have nothing to troubleshoot.  However, now they are complaining that they are getting kicked off the internet and having to log back in.  I have checked the access points and they have not rebooted themselves, so that can't be what the problem is.  I use Ruckus R500 APs with a Zone Director 1200.  Additionally, I have a pfSense box that is servicing IP addresses.
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JohnBusiness Consultant (Owner)Commented:
Since a number of people are complaining, it would seem to be the Access Point.

Perhaps make a note of the settings and reset the Access Point to factory specs. Then set it up again.
aclaus225Author Commented:
I have 5 APs and it happens with at least two of them.  I am on one that was swapped out because people were saying that it was kicking them off, but I have been on the AP for 2 days now without any problems.
JohnBusiness Consultant (Owner)Commented:
Make sure on the workstations that Wireless Power Management is set to Maximum Performance. Make sure in Device Manage, the wireless card cannot be turned off .
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aclaus225Author Commented:
At least one of the people complaining is using an iPhone and I think two of the people complaining are on Macbooks.
JohnBusiness Consultant (Owner)Commented:
Our iPhones maintains wireless with no issue. My laptop has Maximum Performance enabled. I do not have a MAC book.

I would still consider access point issues.
aclaus225Author Commented:
I think it may have to do with IP address conflicts.  I discovered that I had two devices handling DHCP and they were handing out the exact same addresses.
JohnBusiness Consultant (Owner)Commented:
That will be an issue. I had assumed Access Points had ONE DHCP source. Do that (one DHCP source) and see if the disconnects go away. They may.

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JohnBusiness Consultant (Owner)Commented:
Thanks and I was happy to help.
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