Phone problems

After I cracked my phone by dropping it on concrete, I decided to get it fixed at the apple store. Once I had the cracked screen fixed, the lock button on the top to turn it off stopped working. Does anyone know what might have happened?
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Kyle SantosQuality AssuranceCommented:
Was the lock button working in between the time the screen was cracked and when Apple fixed it?

If the answer is yes, then I would imagine the Apple store fudged something during the cracked screen fix.  I recommend letting them know asap and see what they can do to fix that.

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JohnBusiness Consultant (Owner)Commented:
The repair person did not fix it properly. This is hardware, not software, so return the phone to Apple and they should fix.
It's the fault of the Apple store tech that reassembled the phone with the new screen.  Those are small delicate parts, and it's rather easy to misalign the connectors or have them move during the final assembly.  The tech should have checked that all the buttons worked correctly.  They should fix it or you.
The Apple store has a legal responsibility to restore you phone to full functionality, so take it back, but make sure you go (or send the it) with the screen repair receipt.
Jackie ManIT ManagerCommented:
Devil is in the details. There should be details which are in very small and fine print on the rear side of the work authorization regarding your repairs. It is very likely that Apple will claim that your phone is in good condition when you leave their store and you need to fight against their terms and conditions for repair service which are different from country to country and state to state.
If you cannot win your arguments over Apple, you might consider to write a complaint letter detailing your claims and file your claim to consumer council if you do not receive a positive feedback within reasonable time.
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