Portions of this MIME document are encrypted with a Notes certificate and cannot be read.]

Our company is changing email addresses.  The majority of users were converted to a new email address and a few other groups have not been converted yet.  We do use encryption certificates for approval emails.  This is the error we are getting when receiving an approved email from a DBA whom appears to have not been converted yet.  How do we resolve this ??  How do we get the certificates to work in both directions ??  old to new and new to old.  When we had her send the approval email to an old email address we still got the same error so it appears the certificates on our converted emails removed the certificates.
LVL 4
pratiganAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Dave HoweSoftware and Hardware EngineerCommented:
you should be able to install both the pre-move and post-move certificates; as you aren't sending from the "old" address, you won't be able to use the "old" certificate for signatures, but should still be able to use it to decrypt inbound messages encrypted to it.  always worth hanging on to old keypairs, even after expiry, as otherwise you can't decrypt "historic" mail that was encrypted to it.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
pratiganAuthor Commented:
I agree with keepingt them.  Unfortunately it was a global push out by notes admin and in the process it deleted the old certificates.  I'm going to see if desktop support services still have the old serts and can send them around to the users.  I'll keep you posted.
Thank You
Dave HoweSoftware and Hardware EngineerCommented:
Might need to have a rather severe word with the notes admin then. I don't know specifically if this applies to your company, but in many cases you are *required* by law to keep all responsive communications in a legible form for a set number of years, and if deleting keys makes that data unreadable, you could be in legal trouble.
pratiganAuthor Commented:
some people it appears are able to get around this error by checking off encryption in new emails, but desktop services is working to restore those prior certificates across the board.  Thanks for the input.
Much appreciated. !!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Lotus IBM

From novice to tech pro — start learning today.