Portions of this MIME document are encrypted with a Notes certificate and cannot be read.]

Our company is changing email addresses.  The majority of users were converted to a new email address and a few other groups have not been converted yet.  We do use encryption certificates for approval emails.  This is the error we are getting when receiving an approved email from a DBA whom appears to have not been converted yet.  How do we resolve this ??  How do we get the certificates to work in both directions ??  old to new and new to old.  When we had her send the approval email to an old email address we still got the same error so it appears the certificates on our converted emails removed the certificates.
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Dave HoweSoftware and Hardware EngineerCommented:
you should be able to install both the pre-move and post-move certificates; as you aren't sending from the "old" address, you won't be able to use the "old" certificate for signatures, but should still be able to use it to decrypt inbound messages encrypted to it.  always worth hanging on to old keypairs, even after expiry, as otherwise you can't decrypt "historic" mail that was encrypted to it.

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pratiganAuthor Commented:
I agree with keepingt them.  Unfortunately it was a global push out by notes admin and in the process it deleted the old certificates.  I'm going to see if desktop support services still have the old serts and can send them around to the users.  I'll keep you posted.
Thank You
Dave HoweSoftware and Hardware EngineerCommented:
Might need to have a rather severe word with the notes admin then. I don't know specifically if this applies to your company, but in many cases you are *required* by law to keep all responsive communications in a legible form for a set number of years, and if deleting keys makes that data unreadable, you could be in legal trouble.
pratiganAuthor Commented:
some people it appears are able to get around this error by checking off encryption in new emails, but desktop services is working to restore those prior certificates across the board.  Thanks for the input.
Much appreciated. !!
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