Why does Windows 10 Pro 64-bit runs normally most of the time, but crashes unexpectedly on its own?

This question was originally posted as "How do I fix Windows 10 64 Pro crashing with Kernel -Power, Event ID 41, and Task Category 63."  No solutions were received.  Experts Exchange mgmt. asked me to repost.

PC is dual-boot Ubuntu 15.10 -- Windows 10 Pro 64-bit.  PC is totally stable running Ubuntu, but spontaneously crashes with Windows 10 indicating a "memory_management" problem.  PC configuration is:
BIOS: American Megatrends Inc., V2.6, 07/19/2014, BIOS REVISION 4.6
VGA:  Part of Intel® Core™ i7-4770K processor
PSU:  MICRO P8-IM400WH 26A FOR +12v
CPU: Intel® Core™ i7-4770K Processor
MEM: 1x8GB, 1600MHz PATRIOT PSD38G16002 PS000986 8GB PC3-1200
COOLER: Intel® E97378-001 CPU Cooler for LGA 1155/1156/1150
OC:  None
OS: Windows 10 64bit Professional
OS: Ubuntu 15.10 64bit

Memtest386+ has been run for 9 full cycles w/o indicating a problem.  SSD passes Intel SSD tests.  All updates from MSI live have been done.

Posted problem to MSI motherboard forum and the one reply suggested PC power supply could be problem as apparently it is not a name-brand.  There are a few posts of similar crashes on various PC troubleshooting sites, but no solutions.  I have several other PCs with same power supply, but they are all running Ubuntu.  The Win 10 was upgrade from Win 7.  Only reason for Win 10 is several programs for which there are no good Linux equivalents.

What should I try next?

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Install Windows without any drivers (or start it in safe mode) - is it stable, then?
cigtoxdocAuthor Commented:
Okay, I set to safe mode using msconfig.  Win 10 rebooted to give a blank screen, stays that way indefinitely.  Moreover, since PC is dual boot with Ubuntu, Ubuntu sees that left over windows code when it boots (generally it does not see it because Win 10 fast boot is turned off), Ubuntu 10 will not boot, so now I have a dead PC.

How do I get my PC working (fortunately I have two more on my desk, and another couple around as spares)?

JohnBusiness Consultant (Owner)Commented:
Try the following

For System Repair Functions:

System File Checker:

Open cmd.exe with Run as Administrator and run SFC /SCANNOW.
Allow to complete, restart or, preferably, shut down the computer and then start up again.
Test to see if the problem has been corrected.


Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.

If you are certain the hardware is Windows 10 compatible (great powerful hardware is not necessarily compatible) then consider backing up and installing Windows 10 fresh from the media creation website (Microsoft).


Also make sure you have little or no legacy software.
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cigtoxdocAuthor Commented:
Thank you, John.  Right now, no way of getting Windows prompt.  I have downloaded Win 10 Pro 64 ISO image using one of my other PCs ,  Will try repair options shown at http://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/change-to-windows-10-safe-mode-and-then-pc-cannot/0e5f9970-09b9-416a-b581-d1115787ec49.
JohnBusiness Consultant (Owner)Commented:
You can download the ISO I referred to and try installing it. Take out the hard drive and put it in a carrier to back it up first.
cigtoxdocAuthor Commented:
Thank you, John.  Everything is backed up through two commercial backup services.
cigtoxdocAuthor Commented:
Thank you, John.  I was able to get things back to where I was (minus recent installation of Movie Maker by using the WIN 64 ISO DVD.  Right now rerunning SFC /SCANNOW as I could not access log file from first run.

One lesson is that trying SAFE MODE is not the thing to do.  Apparently others have had the same problem.

cigtoxdocAuthor Commented:
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes) wants a source for the files it wants to repair.  How do I specify a source?  Instruction reference by DISM were written before Win 10 and refer to Windows Live Update.  What do I use as a source and what is the syntax?

Thank you,

About safe mode: Read how it's done here http://www.tenforums.com/tutorials/2304-safe-mode-start-windows-10-a.html
I guess you didn't know that you should not check the box to make settings permanent in msconfig?

Ok, back to plan A: Run it without additional drivers for a while to see if it is stable.
cigtoxdocAuthor Commented:
Not so.  Used what they said in the reference and did not mark permanent.  Just got black screen when PC rebooted.  It took much work to get back to where I was,
JohnBusiness Consultant (Owner)Commented:
DISM should run as I gave the command - it uses the source in the Windows machine. So since it did not work and given your other problems, you need to back up and reinstall Windows.
David Johnson, CD, MVPOwnerCommented:
safe mode is simply the operating system running the minimum services and device drivers and nothing else the fact that it won't boot into safe mode means that there are major system errors.. one thing that comes to mind is a rootkit driver that doesn't get installed thus crashing the system. Either way this is indicative of something else being wrong under the hood.

the loss of your master boot records that point to grub (for your dual boot) is another issue entirely perhaps related to the windows installation overwriting the MBR.

You could turn off the automatic reboot on failure or configure crash dumps i.e. minidumpsminidump settings
most crashes are driver related.
cigtoxdocAuthor Commented:
I have taken up a solution from the MSI motherboard forum and installed a much better power supply: Corsair, CS750M.  When the PC works, it works very well.  No crashes when running programs.  A couple of days before putting in new power supply, I had changed Win 10 power settings to reduce power to CPU to 80% of normal.  That did increase stability.  With new power supply, I had set power to CPU back to 100%.


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cigtoxdocAuthor Commented:
After much trial-and-error, it appears that the sudden "memory_management" crashes [41(63] can be minimized if one avoids running FireFox or MS Edge or having Macrium Reflect loaded and/or Vipre antivirus products.

PC is perfectly stable with IE11, Office 365, and Adobe Acrobat DC.

My "forbidden list" runs very well on other PCs running Win 10 64 Pro.  They do not have the Intel i7-4770K processor with Haswell graphics.

to me it looks like the Original  400W PSU is on it's last laps
i think, that a normal psu 400W handles that system fine; look what my PS calculator shows :  p
so 400 W should be fine

probably an older PSU?  check it out for swollen capacitors
cigtoxdocAuthor Commented:
Brand new Corsair, CS750M. PSU installed 23 OCT 2015.  

PC runs for days on end as long as I don't use "problem" software.

look if the problem software is W10 compatible; or update it
cigtoxdocAuthor Commented:
Thank you nobus.  Not looking for a solution at this point as software that does work gets the job done and gives stable system.  Just reported findings so that question can by closed out.

Seth SimmonsSr. Systems AdministratorCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: cigtoxdoc (https:#a41101804)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

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