The errors below are what were getting for one user on citrix\Windows server 2008R2 that cannot logon, she gets a black screen and then back to username and password. She is in the same OU as multiple users that have no issues with logon.
However if she logs onto a domain connected computer within the office works no problem. We have another terminal server called parallels that loads her profile and folder redirection, just happens on citrix box, through the web-interface and the RDP session. Thanks in advance for your help.
Steps we have tried
Deleted profile and removed registry entry from profile list
Removed roaming profile
Opened a case with Citrix support - Turned it over to Microsoft support ( awaiting call)
Checked security permissions
Event Viewer Errors
Windows cannot load classes registry file.
DETAIL - The system cannot find the file specified.
Failed to apply policy and redirect folder "Videos" to "\\fileserver\sys\home\user\My Documents\My Videos".
The following error occurred: "Failed to get folder redirection capabilities".
Error details: "The system cannot find the file specified"