IP phone not picking IP

Hi experts,

I have a strange issue.

I have a user with IP desk phone like everyone else. His phone keeps going into a look trying to access DHCP and it does not find it. If I get another IP phone and plug it. This will do the same.

I just want to know in general what is the issue?
SR ZakNetwork Solutions Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Andy SCommented:
COuld that port be in te wrong Vlan? if there's no DHCP server on the vlan it will search and search, but never find anything..
SR ZakNetwork Solutions Author Commented:
I plugged the patch port to another port in the switch that has another working phone and it did the same thing. What could be wrong.
web_trackerComputer Service TechnicianCommented:
Make sure the network cable is plugged into the correct port on the phone, You can use the other port to plug into a computer. The phone should be plugged directly into a port on a wall.  check to see how the working phones are plugged in and make sure it is plugged in the same way.
Python 3 Fundamentals

This course will teach participants about installing and configuring Python, syntax, importing, statements, types, strings, booleans, files, lists, tuples, comprehensions, functions, and classes.

Andy SCommented:
So when the same fixed cabling was put in a different port in the switch is still didn't work?

Suggests to me that there's an issue with either a patch lead or the cabling in the wall, one of the pairs might not be working correctly. Start by replacing the patch lead at each end (as it's cheap), then if no good perhaps get the fixed cabling checked / re-terminated.

web_trackerComputer Service TechnicianCommented:
One other thing you can try is: Try one of the working phones and plug it into this port, or plug the phone that is not working and plug it into the port where there is a working phone. If the non working phone works in this new location you know two things that the cable and the phone is working. If the phone works in neither location it could be a bad phone or a bad patch cable. Compare how the working phone is plugged in on the working phone.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
web_trackerComputer Service TechnicianCommented:
thanks for the points, glad I was able to help, I wish you would post what exactly resolved your issue.
SR ZakNetwork Solutions Author Commented:
physical layer was the issue.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.