Link to home
Create AccountLog in
Avatar of Mal Osborne
Mal OsborneFlag for Australia

asked on

IT support cheap or free job/ticketing application.

I am running IT support for a small business, There are two support staff, and around 80 users. I am looking for a simple, preferably free job ticketing and management application. Hosted online or in house are both fine.

Preferably something users can use to log their own tickets. Be nice if it is ITIL compliant, but anything that can keep track of incidents and projects better than an Excel spreadsheet would be of interest.

Any suggestions?
Avatar of Michael Fowler
Michael Fowler
Flag of Australia image

We use Kayako which is very good http://www.kayako.com/ and reasonably priced

but here are some free options
http://www.cio.com.au/article/320110/5_open_source_help_desk_apps_watch/
you can give a try to osTicket
Avatar of Muhammad Burhan
we are on
http://www.spiceworks.com/downloads/
its free totally
Avatar of Anand Pandya
Anand Pandya

Generally solarwinds has good products so which browsing the web I came to one of them which may be helpful to you.
Please check the below link, install and run it on test machine and check if it resolves your problem
http://www.webhelpdesk.com/free-ticketing-system
ASKER CERTIFIED SOLUTION
Avatar of Tim Edwards
Tim Edwards
Flag of Canada image

Link to home
membership
Create an account to see this answer
Signing up is free. No credit card required.
Create Account