IT support cheap or free job/ticketing application.

I am running IT support for a small business, There are two support staff, and around 80 users. I am looking for a simple, preferably free job ticketing and management application. Hosted online or in house are both fine.

Preferably something users can use to log their own tickets. Be nice if it is ITIL compliant, but anything that can keep track of incidents and projects better than an Excel spreadsheet would be of interest.

Any suggestions?

LVL 23

Mal OsborneAlpha GeekAsked: 2015-10-19

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LVL 23

Michael FowlerSolutions ConsultantCommented: 2015-10-19

We use Kayako which is very good http://www.kayako.com/ and reasonably priced

but here are some free options
http://www.cio.com.au/article/320110/5_open_source_help_desk_apps_watch/

LVL 19

helpfinderIT ConsultantCommented: 2015-10-19

you can give a try to osTicket

LVL 12

Muhammad BurhanManager I.T.Commented: 2015-10-20

we are on
http://www.spiceworks.com/downloads/
its free totally

LVL 4

Anand PandyaCommented: 2015-10-20

Generally solarwinds has good products so which browsing the web I came to one of them which may be helpful to you.
Please check the below link, install and run it on test machine and check if it resolves your problem
http://www.webhelpdesk.com/free-ticketing-system

LVL 11

Tim EdwardsIT Team Lead - Unified Communications & CollaborationCommented: 2015-10-20

Take a look at this link, it will give you all the available options out there but you can narrow it down by clicking on the tab at the top for the most popular.

http://www.capterra.com/help-desk-software/

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