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Mal Osborne
Flag for Australia asked on

IT support cheap or free job/ticketing application.

I am running IT support for a small business, There are two support staff, and around 80 users. I am looking for a simple, preferably free job ticketing and management application. Hosted online or in house are both fine.

Preferably something users can use to log their own tickets. Be nice if it is ITIL compliant, but anything that can keep track of incidents and projects better than an Excel spreadsheet would be of interest.

Any suggestions?
DatabasesContact Management

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Tim Edwards

8/22/2022 - Mon
Michael Fowler

We use Kayako which is very good http://www.kayako.com/ and reasonably priced

but here are some free options
http://www.cio.com.au/article/320110/5_open_source_help_desk_apps_watch/
helpfinder

you can give a try to osTicket
Muhammad Burhan

we are on
http://www.spiceworks.com/downloads/
its free totally
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
Anand Pandya

Generally solarwinds has good products so which browsing the web I came to one of them which may be helpful to you.
Please check the below link, install and run it on test machine and check if it resolves your problem
http://www.webhelpdesk.com/free-ticketing-system
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Tim Edwards

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