Word 2016 for Windows will not Save a document


Using a Windows 7 Pro 64Bit desktop pc and Office 2016 Home/Business 32bit.  I have a strange problem which when I try and save a Word document it creates a 0kb file of the said document, but then keeps the save dialog box open and the filename at the top of the doument is still called document 1 (suggesting that the document hasnt been saved).  When I close Word down I get a dialog box asking to save the main word template file.  Once I close word down I can see the file I saved (0kb) when I try and open it, it says that the file cannot be found.  All other programs work fine in Office, it is just Word.  The PC has DESlock+ installed, but having spoke to them they dont know of any compatibility problems.  

Ive tried opening in safe mode, looked at disabling addons (there are none) and checked for rogue macros etc...nothing.  Also tried a repair install and a complete re-installation...no joy.  Very frustrating, anyone else have this problem?

Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

palsopAuthor Commented:
Found the culprit - IBM Trusteer was conflicting - uninstalled and now it works fine.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Yes this has caused me a problem for weeks stopped word from saving documents
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Word

From novice to tech pro — start learning today.