Two recipients are configured with the same e-mail address
After changing/modifying a couple of user accounts in AD, we are getting this error message when attempting to email one of the recipients that was involved with the change? We are on Exchange 2003. I have double and triple checked these accounts and everything looks in order. I am suspicious of the address book and caching. Has anyone seen this before and have ideas?
Thanks,
Mike
Thanks,
Mike
Check out this article: Finding Duplicate SMTP Addresses
ASKER
I think it is our GAL that is jacked up here? The changes I made in AD are not reflected in the GAL.
ASKER
Does anyone know if I can "rebuild" the GAL during working hours or if this is something that should be done during off hours? Also, do you think this is my problem? It sure looks like it to me as the changes I made in AD are not reflected in the GAL at this time.
when you check the GAL you should do that using OWA or outlook in online (not cached mode).
did you search for the duplicate email address?
I dont see any reason not do rebuild GAL any time you want to it should not effect users especially those that work in cached mode (which should be all your users).
You can use the Update-GlobalAddressList in Exchange powershell.
did you search for the duplicate email address?
I dont see any reason not do rebuild GAL any time you want to it should not effect users especially those that work in cached mode (which should be all your users).
You can use the Update-GlobalAddressList in Exchange powershell.
ASKER
I did do a search in AD and everything looks great.
ASKER
I am fairly new to Exchange (Lotus Notes for 12 years). Is this something typical in Exchange, to have to "rebuild" the GAL every time you make changes?
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ASKER
Well, I can see that the GAL is not updated with the correct contact information.
ASKER
The GAL just updated? An odd time to replicate in my opinion.
so is everything ok now? or you still have duplicate email?
ASKER
Well, I sent an email to the recipient that got the error message yesterday and I have not gotten the kick back. The GAL seems to be in order, so I think we're good. Thank you for your help. Is there a way to kick off the GAL replication manually?
Gal is replicating as part of Active Directory replication.. just replicate AD' repadmin /syncall or use dssite.msc.
glad to hear it worked out for you :D
glad to hear it worked out for you :D
ASKER
After digging around in AD, I was able to find the duplicate address. I found it under the Email Addresses tab for SMTP on one of the users that I had modified.
Thank You
Thank You
Glad i could help, thanks for the feedback.
ASKER
No worries. You were right, there was a duplication. I just had to find it.