Windows 10 dragging emails from Outlook to an Explorer folder does not offer create duplicate option where multiple emails with same subject.

In Windows 10 if you drag an email from Outlook to an Explorer folder this allows you to save the email as a .msg file in the dragged to location.  However unlike Windows 7, if you are dragging another email that has the same subject line, but is different to the first one, the Windows Explorer dialog does not offer to keep both files, you only get these options:

Drag to overwrite Options
Is there any way that you can hack the registry to make Explorer offer the previous option to allow both files to be retained and Windows just adds (1) to the file name?

Alternatively, is there some workaround you can do whilst dragging that works without needing a lot of extra steps?
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Sorry, this is the same on win10 and win7 for me. I use outlook 2010.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
SivAuthor Commented:
I have tested it on Windows 7 and Outlook 2010 and it does work (that's what the user who's having this problem had prior to upgrading to Windows 10) so it's definitely a change caused by Windows 10.  What I am not sure is whether it's a change in Outlook's behaviour or the new File Explorer? Given that Outlook is the exact same copy that worked prior to the Windows 10 upgrade, the finger tends to point to File Explorer!
I told you that it is the same for me in 7 and in 10, so it is definitely something funny on your end.
Please describe in detail how you do it in 10.
When i drag and drop from outlook to the desktop for example and there is already a mail on the desktop with that name, I don't get offered to add a (1)-file but instead it offers to overwrite - just like with 10.
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

SivAuthor Commented:

It's strange, I have now tested Win7 and Outlook 2010 on another machine and it behaves the same as it does under Windows 10?

Maybe there was something different about the user's machine that could do the drag and create a duplicate that is different on other machines.  I am confused.

I have queried the user and she is adamant that it dis allow her to create duplicates before she went to Windows 10!?

I have now tested it on a number of other machines and 2 do allow you to do it and the rest don't and all the ones running Windows 10 don't.

Go figure!?

SivAuthor Commented:
I am wondering if there has been some sort of update to Outlook 2010 and after having that you lose that capability and co-incidentally this coincided with the user getting Windows 10?

Please show me a screenshot of a system where it works on 7.
SivAuthor Commented:
Will have to wait until I am back with the client as I am not running Outlook 2010 here and the client is remote.
SivAuthor Commented:

I finally got to the bottom of this.  You are right, it doesn't allow you to do it directly.  When I asked the users to do the procedure and send me screen dumps of how they did it, it turns out the 2 who sent me screen dumps of them making it work had skipped a step.  Basically they dragged the email file to a different folder then immediately copied that file in Explorer and then copied the file to the true destination whereupon they did get the third option.  They didn't see this as relevant so didn't bother detailing the missing step.

So the answer is you cannot do it directly. Sorry for wasting your time, will teach me to not trust end users and question in more detail how they did things.

SivAuthor Commented:
This was a human error, the end users who claimed this did work in Windows 7 were omitting an extra step from their description of how they did it in Windows 7!

Thanks for your help.

It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.