ShadowProtect: Restoring a questionable image, we get F4 blue screen at start up

Started using Shadow Protect recently.  On a Win 7 laptop, we made a few continuous incremental images when it was in the office (only as recent as August).  Then it was in the field and wasn't getting backed up. Recently, it would get stuck at the 'welcome' screen.  Ran a SMART test program and it said hard drive had errors.  Went to make a backup using the recovery environment.  It got some non-fatal errors but did finish. (see the attached picture.  This is in the middle of the process - it did wind up finishing)

We replaced the hard drive. restored the recent image and at starup it blue screens with an F4 error.

We restored the August image and that loads up fine.  So I am thinking that those non-fatal errors from the recent backup are corrupted files it needs at startup?

I have the 2 images (august and the problematic new one) mounted on another machine and wonder - would anyone know what files I want to move over from the older image (with good files) into the newer damaged image to make a good, more recent image?

Yeah, I could restore the august image and copy over files but invariably, there are changes / apps installs / registry changes since August that moving just files won't work?

Thanks!
BeGentleWithMe-INeedHelpAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

noxchoGlobal Support CoordinatorCommented:
The picture is not loaded.
What is the BSOD exception? Boot the machine from a boot media and see what file systems are restore and if they are NTFS and now raw.
0
BeGentleWithMe-INeedHelpAuthor Commented:
sorry about no picture.

here's 2 now - the shadowprotect showing the errors while making the recent image from the failing hard drive.

and then a picture of the blue screen.  Gets a bit into the win 7 startup - the swirly windows logo, then a black screen with arrow, the screen goes black then blue screen.

not sure what you are saying in the last sentence.

again, I can restore an earlier image and the machine boots fine.  it's this image of the failing hard drive that's the issue.

I compared the 2 images and there's some files in c:\windows\system32\drivers that are missing / different on the new image.  

I restored with the new faulty image and it blue screens.  trying to boot off a USB Linux to paste the missing /  different files from the old image and see if that solves things.
2015-10-21-10.56.30.jpg
bad.jpg
0
BeGentleWithMe-INeedHelpAuthor Commented:
ARGGGH!

Copied the files from the old image to the new restore from the failing hard drive.  it still blue screened.

nothing in the c:\windows\minidump folder. (the blue screen says it's making a dump).

making the dump has to be turned on, but if the computer doesn't boot, how do you turn it on : (
0
noxchoGlobal Support CoordinatorCommented:
Boot the PC from installation media for this exact Windows bit and edition version and go to Command line. Go to bootrec and perform /fixmbr /fixboot and /rebuildbcd commands.
If this fails then I would try hardware independent restore option from Shadow Protect. I use personally a P2P adjust OS tool from Parafon Hard Disk Manager but as far as I know both are identical for Shadow Protect and Paragon.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Software

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.