IT Man200
asked on
Repair new macbook - Charger snapped in device - can't remove it
A client had his Mac Dropped. At first, all seemed to be well (solid state hard drives!). However he then realised he could not charge it as a bit of the charger, is stuck in the Charing socket.
It’s only about 4 months old and we believe this model:
http://www.apple.com/uk/macbook/
We have not dealt with this yet so thought I’d ask the experts for heads up opinions? Is this something someone a bit handy with a screwdriver is going to be able to do?
Or back to Apple and pay them to fix?
Any trusted good third party services (client is concerned about data on device and wants to avoid reinstallation as involved setup with lots of apps etc.)
It’s only about 4 months old and we believe this model:
http://www.apple.com/uk/macbook/
We have not dealt with this yet so thought I’d ask the experts for heads up opinions? Is this something someone a bit handy with a screwdriver is going to be able to do?
Or back to Apple and pay them to fix?
Any trusted good third party services (client is concerned about data on device and wants to avoid reinstallation as involved setup with lots of apps etc.)
strung
The charger connects to the MacBook magnetically. There are no physical male and female parts. You should be able to pop it out using something like a plastic knife or anything else that won't scratch.
ASKER
Hmmm good point. The client sent us a very bad photo so we could not make it out. but he seems adamant there is something stuck and that he attempted to remove with tweezers.
I guess we need to get the device and see it. But if any ideas, I'm all ears....
Thanks!
I guess we need to get the device and see it. But if any ideas, I'm all ears....
Thanks!
The magnet is pretty strong. Pulling it straight out would be difficult. You need to lever an edge.
ASKER
I believe a lever and edge were involved! Dropped an at angle.
With that in mind, what do you reckon repair options are?
With that in mind, what do you reckon repair options are?
See if you can lever it out with something soft or take it into an Apple Genius Bar.
Withou a really good photo it is impossible to give you any more accurate advise.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Andreas is right. Switching away from the MagSafe connector was a dumb move by Apple. That would be a deal breaker for me if I were looking to replace my MacBook Pro.
ASKER
In the end the customer was able to remove it before sending it to us so case closed, but thanks for the useful input.