Avatar of David Elebute
David Elebute
Flag for United States of America asked on

Outlook 2013 Sent Items Folder Problems

using outlook 2013 32-bit
sent items folder shows 0 items, but shows several thousand on server
using exchange cache mode
trying to synchronize local copy
size of folder on server shows almost 1GB! yikes...
size locally shows 0
all help is greatly appreciated, been searching online but never have quite same scenario
OutlookExchangeEmail Servers

Avatar of undefined
Last Comment

8/22/2022 - Mon
David Elebute

found errors in synchronization
getting the following error
22:12:58 Synchronizer Version 15.0.4753
22:12:58 Synchronizing Mailbox '%username%'
22:12:59 Synchronizing server changes in folder 'Sent Items'
22:12:59 Downloading from server 'SERVER.local'
22:13:01 Error synchronizing folder
22:13:01              [80004005-501-FFFFFC06-560]
22:13:01              The client operation failed.
22:13:01              Microsoft Exchange Information Store
22:13:01              For more information on this failure, click the URL below:
22:13:01              http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-fffffc06-560
22:13:01 Done

the link goes to generic website

Consider deleting your OST file (perhaps move it to a non-Outlook location), restart and then let Outlook synchronize again. The OST file could be damaged (not uncommon).
David Elebute

thank you for your response  john hurst
i did try that, i also opened the properties of the sent items folder clicked on clear offline folder
hoping it would re-synchronize the mailbox/folder
i may also have a size problem
inbox reads at over 5GB! and when i see size of sent items on server it looks like almost 8GB!
is there a way to archive whats on server side to local file?
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy

You can open Outlook and use the built in Archive function to archive mail.  Unless the version of Exchange is very old, 8 GB should not be too much for Exchange.

Open Outlook Options, Advanced, go to the Auto Archive section and set up the options and then Archive Now.
David Elebute

thank you again john hurst

i read the size of the sent items incorrectly it was 900MB got 8GB
the inbox is at 5GB
exchange 2007 server
i know how to archive as you stated but i was not sure it would archive whats on server side as the local shows nothing; it starts to load as if it were going to show the items; then just states nothing to show here and when i check sync errors i see the above error i posted previously

Exchange 2007 and a modern version of Outlook can handle much more data (email) than you have, so I do not think size is an issue.

Make sure you know the Outlook Profile setup, close Outlook, delete the OST file again, and the go into Control Panel, Mail and delete the Outlook Profile.

Close out and go to Programs and Features. Repair Office, restart, update Office, make a new Profile in Control Panel, Mail, and set up Outlook again.

This makes a new Outlook Profile and renews Outlook (repaired). See if that works.
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
David Elebute

thanks again....john hurst
i will try that over the weekend
David Elebute

good evening john hurst
I apologize for leaving this question open so long...
your recommendations did not work; new everything including computer and by the time the mailbox syncs all the messages this sent items issue still remains
I am going to take exchange offline (whenever I can get the time window); run a complete Isinteg.exe to check the database; if we are still getting this error; I will then get .pst file backups of as much as I can then delete user profile completely from Active Directory and recreate mailbox and all
will update as soon as possible
thanks all for your patience and understanding

View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.

@David Elebute - Thanks and I was happy to help.
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.