Outlook 2013 Sent Items Folder Problems

David Elebute
David Elebute used Ask the Experts™
on
using outlook 2013 32-bit
sent items folder shows 0 items, but shows several thousand on server
using exchange cache mode
trying to synchronize local copy
size of folder on server shows almost 1GB! yikes...
size locally shows 0
all help is greatly appreciated, been searching online but never have quite same scenario
delebute
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David ElebuteSystems Consultant

Author

Commented:
found errors in synchronization
getting the following error
22:12:58 Synchronizer Version 15.0.4753
22:12:58 Synchronizing Mailbox '%username%'
22:12:59 Synchronizing server changes in folder 'Sent Items'
22:12:59 Downloading from server 'SERVER.local'
22:13:01 Error synchronizing folder
22:13:01              [80004005-501-FFFFFC06-560]
22:13:01              The client operation failed.
22:13:01              Microsoft Exchange Information Store
22:13:01              For more information on this failure, click the URL below:
22:13:01              http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-fffffc06-560
22:13:01 Done

the link goes to generic website
delebute
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Consider deleting your OST file (perhaps move it to a non-Outlook location), restart and then let Outlook synchronize again. The OST file could be damaged (not uncommon).
David ElebuteSystems Consultant

Author

Commented:
thank you for your response  john hurst
i did try that, i also opened the properties of the sent items folder clicked on clear offline folder
hoping it would re-synchronize the mailbox/folder
i may also have a size problem
inbox reads at over 5GB! and when i see size of sent items on server it looks like almost 8GB!
is there a way to archive whats on server side to local file?
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You can open Outlook and use the built in Archive function to archive mail.  Unless the version of Exchange is very old, 8 GB should not be too much for Exchange.

Open Outlook Options, Advanced, go to the Auto Archive section and set up the options and then Archive Now.
David ElebuteSystems Consultant

Author

Commented:
thank you again john hurst

i read the size of the sent items incorrectly it was 900MB got 8GB
the inbox is at 5GB
exchange 2007 server
i know how to archive as you stated but i was not sure it would archive whats on server side as the local shows nothing; it starts to load as if it were going to show the items; then just states nothing to show here and when i check sync errors i see the above error i posted previously
delebute
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Exchange 2007 and a modern version of Outlook can handle much more data (email) than you have, so I do not think size is an issue.

Make sure you know the Outlook Profile setup, close Outlook, delete the OST file again, and the go into Control Panel, Mail and delete the Outlook Profile.

Close out and go to Programs and Features. Repair Office, restart, update Office, make a new Profile in Control Panel, Mail, and set up Outlook again.

This makes a new Outlook Profile and renews Outlook (repaired). See if that works.
David ElebuteSystems Consultant

Author

Commented:
thanks again....john hurst
i will try that over the weekend
delebute
David ElebuteSystems Consultant

Author

Commented:
good evening john hurst
I apologize for leaving this question open so long...
your recommendations did not work; new everything including computer and by the time the mailbox syncs all the messages this sent items issue still remains
I am going to take exchange offline (whenever I can get the time window); run a complete Isinteg.exe to check the database; if we are still getting this error; I will then get .pst file backups of as much as I can then delete user profile completely from Active Directory and recreate mailbox and all
will update as soon as possible
thanks all for your patience and understanding
ALL help is GREATLY APPRECIATED!
delebute
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
I will then .... delete user profile completely from Active Directory and recreate mailbox and all

Given all you said and did including a new computer, then this is really your next step and you need to re-create the mailbox.  Obviously, I would not have suggested this as the first step, so now is the time to do it.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
@David Elebute - Thanks and I was happy to help.

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