Terminal Server users hangs when logoff


a customer runs on a terminal server 2008 with 25 users. this server is running for 4 years with no big issues.

now since 2 days. some users logoff in the evening. When the logon in the morning they receive an error that they cannot logon.

when i see as administrator in the tab "users" on the taskmanager. the user is not logged on. But in the tab "processes" i see several processes active for the user. i cannot kill this processes also.

when i restart the server the user can again logon to the server. but i cannot do this all day when other users are working.

any ideas? thanks for the solutions!

Rik Van LierCEOAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Luis MouraCommented:

You can configure on Terminal Services Configuration, in Sessions.
You can override users settings (End Sessions)
Bryant SchaperCommented:
besides the above recommendation has anything changed in the environment.  I have seen group policy and the underlying disk system cause a problem.  Have you scanned the event log?
Rik Van LierCEOAuthor Commented:
if i browse trough the log files i cannot see anything related to the problem.

strange is that the server is performing well. once connected it works quick and the respond time is good.

only when you logoff it happens. and when the server is restarting it also takes more time.

yesterday i was installing 9 updates and it takes 4 hours! but again, when working on this server no problems.

during the day they are 20 users connected and no problems... seems when he needs to write there is an issue. or am i seeing this wrong?
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

Luis MouraCommented:
Maybe is a disk problem, or something on network.
Rik Van LierCEOAuthor Commented:
ok and how can i check for disk problem? raid gives no errors.
Luis MouraCommented:
Did you test on windows disk?
Some tools defrag, scandisk, no error logs?
Rik Van LierCEOAuthor Commented:
strange, the problem was related tot the router. i changed the router en the problem was fixed.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Rik Van LierCEOAuthor Commented:
no one gave the solution. further research lead me to a dns/router problem.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Server 2008

From novice to tech pro — start learning today.