Link to home
Start Free TrialLog in
Avatar of iamuser
iamuser

asked on

Office 365, Exchange 2010 and outlook 2013 global catalog issue

We are in a hybrid mode where half of our users are on office 365 and the other half is on the local 2010 exchange
server.

For users on outlook 2013 and office 365, it does not default to the global catalog list. It goes to the offline global catalog list. Manually selecting global catalog list produces an error that says "you must be connected to the server/online". However the users are signed and users are sending/receiving emails  with no problems.

Only way to connect to the global catalog list is to delete all the files in the offline address book folder. Restart outlook and then the user can manually switch over to the global catalog list.

Is there a way to have all the office 365 users connect to the global catalog list by default via group policy and not the offline global catalog list?
ASKER CERTIFIED SOLUTION
Avatar of Jackie Man
Jackie Man
Flag of Hong Kong image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
I was going to suggest to try Online mode rather the cached exchange mode
Avatar of iamuser
iamuser

ASKER

Excellent, thanks.
Avatar of iamuser

ASKER

Kash, we tried online via RDS and staff were complaining that the response was slow. After much research we changed it to cached mode and staff response was that it was better