Exchange 2010 Toolbox Options Missing

When I go to the ToolBox section of the EMC I'm only seeing the Message Tracking and Unified Messaging options.  I'm missing ExBPA as well as tracking and the other tools.  Any idea why ?

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gardenzwergAsked:
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jerseysamCommented:
This looks like a permissions issue - make sure you are viewing as domain admin
gardenzwergAuthor Commented:
the Administrator is domain admin and is in the Organization Management group
Md. MojahidCommented:
When did the issue begin to occur? Did it occur after installing certain update or hardware? Did the issue occur when another user or administrator accessed the EMC ToolBox? If not, please compare the difference of Exchange Security Group between other user and the problematic user.
 
If all the user cannot access ToolBox options, please type the following command and post the result here.
 
get-managementroleassignment -roleassignee
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jerseysamCommented:
Have you tried installing the Management tools on another PC? Good guide here:

http://www.puryear-it.com/blog/2013/03/18/installing-the-exchange-management-console-on-your-desktop-pc/
gardenzwergAuthor Commented:
another user with the same access can open the EMC normally with the Management tools here the role from the domain administrator

[PS] C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Exchange Server 2010>Get-ManagementRoleAssignment -G
etEffectiveUsers | Where-Object {$_.EffectiveUserName -eq "Administrator"} | select-object Role

Role
----
View-Only Configuration
Legal Hold
Mailbox Search
ApplicationImpersonation
Receive Connectors
Transport Agents
Transport Hygiene
View-Only Configuration
View-Only Recipients
Active Directory Permissions
Active Directory Permissions
Address Lists
Address Lists
ApplicationImpersonation
Audit Logs
Audit Logs
Cmdlet Extension Agents
Cmdlet Extension Agents
Database Availability Groups
Database Availability Groups
Database Copies
Database Copies
Databases
Databases
Disaster Recovery
Disaster Recovery
Distribution Groups
Distribution Groups
Edge Subscriptions
Edge Subscriptions
E-Mail Address Policies
E-Mail Address Policies
Exchange Connectors
Exchange Connectors
Exchange Server Certificates
Exchange Server Certificates
Exchange Servers
Exchange Servers
Exchange Virtual Directories
Exchange Virtual Directories
Federated Sharing
Federated Sharing
Information Rights Management
Information Rights Management
Journaling
Journaling
Legal Hold
Legal Hold
Mail Enabled Public Folders
Mail Enabled Public Folders
Mail Recipient Creation
Mail Recipient Creation
Mail Recipients
Mail Recipients
Mail Tips
Mail Tips
Mailbox Import Export
Mailbox Search
Message Tracking
Message Tracking
Migration
Migration
Monitoring
Monitoring
Move Mailboxes
Move Mailboxes
Organization Client Access
Organization Client Access
Organization Configuration
Organization Configuration
Organization Transport Settings
Organization Transport Settings
POP3 And IMAP4 Protocols
POP3 And IMAP4 Protocols
Public Folder Replication
Public Folder Replication
Public Folders
Public Folders
Receive Connectors
Receive Connectors
Recipient Policies
Recipient Policies
Remote and Accepted Domains
Remote and Accepted Domains
Retention Management
Retention Management
Role Management
Role Management
Security Group Creation and Membership
Security Group Creation and Membership
Send Connectors
Send Connectors
Support Diagnostics
Transport Agents
Transport Agents
Transport Hygiene
Transport Hygiene
Transport Queues
Transport Queues
Transport Rules
Transport Rules
UM Mailboxes
UM Mailboxes
UM Prompts
UM Prompts
UnScoped Role Management
Unified Messaging
Unified Messaging
User Options
User Options
View-Only Configuration
View-Only Configuration
View-Only Recipients
View-Only Recipients
Mail Enabled Public Folders
Public Folders
Distribution Groups
Mail Enabled Public Folders
Mail Recipient Creation
Mail Recipients
Message Tracking
Migration
Move Mailboxes
Recipient Policies
Audit Logs
Journaling
Message Tracking
Retention Management
Transport Rules
Database Copies
Databases
Exchange Connectors
Exchange Server Certificates
Exchange Servers
Exchange Virtual Directories
Monitoring
POP3 And IMAP4 Protocols
Receive Connectors
Transport Queues
UM Mailboxes
UM Prompts
Unified Messaging
MyBaseOptions
MyContactInformation
MyDiagnostics
MyDistributionGroupMembership
MyDistributionGroups
MyProfileInformation
MyRetentionPolicies
MyTextMessaging
MyVoiceMail
Mailbox Import Export
View-Only Audit Logs
View-Only Audit Logs
MyMailboxDelegation
ApplicationImpersonation
ApplicationImpersonation
ApplicationImpersonation
ApplicationImpersonation
ApplicationImpersonation
ApplicationImpersonation
ApplicationImpersonation
jerseysamCommented:
So must be an issue with the profile you are using then?
gardenzwergAuthor Commented:
if i Login on my computer with the domain admin the Console run normally and i see the tools
jerseysamCommented:
So probably your cached profile on the exchange server is not working?
gardenzwergAuthor Commented:
how can i check this ? :)
jerseysamCommented:
I guess set up a new user similar to yourself, same rights and then log on and check. If ok then log back in as your old user and see if it works - if not its your profile.

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