Outlook 2013 - Email account cannot send to a specific domain


Outlook 2013. Windows 8 Pro.

The issue:
Emails from CustomerEmail@outlook.com to AnyName@sbcglobal.net get stuck in the outbox. There is no error message. The email does not even appear to attempt to send. Emails to all other domains tested work fine when sent from CustomerEmail@outlook.com (even while emails to sbcglobal.net addresses are stuck in the outbox). Example: Sending to TestEmail@gmail.com or TestEmail@outlook.com works fine (even while emails to sbcglobal.net addresses are stuck in the outbox). Multiple sbcglobal.net addresses have been attempted with the same result.

Tried so far:
I deleted auto-population of sbcglobal.net addresses, assuming there was a formatting issue preventing Outlook from recognizing the entries as correctly formatted email addresses or something similar. No change.
I installed TestEmail@outlook.com and attempted to send to AnyName@sbcglobal.net. This was successful, indicating the problem is account specific and not related to Outlook 2013 or the network.

Is there anything I should look at before I uninstall and reinstall CustomerEmail@outlook.com?

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WORKS2011Austin Tech CompanyCommented:
I would use a smart host, this is a known issue with sbcglobal.
pandafusionAuthor Commented:
I really do not understand how a smart host would help. I'll admit to not being an email geek, but if:

TestEmail@outlook.com can send to sbcglobal on Outlook 2010 client
CustomerEmail@outlook.com cannot send to sbcglobal on the same Outlook 2010 client

then it seems the issue will not likely be resolved by using a smart host. Please note, as originally stated, the email from CustomerEmail@outlook.com would not even attempt to send - it just got hung up in the outbox.

In this case, we uninstalled and re-installed CustomerEmail@outlook.com and everything started working just fine.

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pandafusionAuthor Commented:
This was the default. I was looking for more information on the problem's original cause, which the expert did not appear to provide. The provided answer does not even seem to address the issue, although this may be ignorance on my part.
Uninstall and reinstall the account was the correct answer.
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