We help IT Professionals succeed at work.
Get Started

Apple OS update to El Capitan, issues

249 Views
Last Modified: 2015-11-02
I was helping someone else to update their OS.

For some reason it wouldn't let them download it using their own Apple ID (in the Apple Store), kept giving a generic error. So I logged in with my Apple ID and it worked, downloaded & installed fine.

Now, whenever they want to get updates using their own Apple ID it says "Update Unavailable with this Apple ID - This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."

This is extremely frustrating. How can I allow it to work with their ID or to connect the upgrade to their ID instead of mine?
Comment
Watch Question
This problem has been solved!
Unlock 1 Answer and 6 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE