Office 2010 Application hanged by Print Spooler

magodeoz2
magodeoz2 used Ask the Experts™
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Hello,

Configuration:
Windows 8.1
Office 2010 Pro
SBS 2003
Ricoh Printers used with a Gestetner driver and another with Ricoh Class Driver
PDF printers.

Many of my users are experiencing problems with Word 2010 or Excel 2010 when they do a copy+paste, when they are formatting a cell for example... they are hanged up, blocked, no more response from Word or Excel.

What I've found is by stop and restart the print spooler, the App are coming back. (I experienced this issue another day with Outlook.. a colleague was blocked on the mail list of a public folder..I made this and the situation was back)

Now my question is why the print spooler is making that ? Have I to reinstall all the printers drivers on my server and then on all pc ? Any ideas ?
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Have you read their manual when using the universal drivers and Office 2K10?

https://www.ricoh-usa.com/downloads/docs/pdf/Ricoh_UPD_BestPractices.pdf

I would also make sure you have the latest printer drivers and firmware for the printers installed.

I'm seeing Aug 16th 2015 as the latest.
Jackie Man IT Manager
Top Expert 2010

Commented:
My wild guess is that your SBS 2003 is of Standard Edition which is 32 bit.

If yes, there are two only options for you.

The first one is to upgrade SBS 2003 to Windows server 2008 R2 as SBS 2003 is running 32 bit and windows 2008 R2 is running 64 bit. You may need to buy or build a new server as your old server might not support 64 bit OS.

The second option is to change to IP based printer and not using the printer server from your SBS 2003.
magodeoz2Sys Admin

Author

Commented:
Hello ! Thanks for the answers. I will check it now !

But.. We don't have issues or freeze directly when printing... But when for example formatting a cell in Excel... the program freeze or crash... =/
IT Manager
Top Expert 2010
Commented:
Your encountered symptoms are typically caused by incompatible printer drivers.
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