unluck Excel file

Hi Experts,

we have a file which is currently locked by another user as they are in this file. however we can not gain access to the PC and we need to unlock the file.

how can I unlock the file? I am sure I have seen this been done from the server.

see screenshot below please

Locked-File.PNG
windows 7
file on shared drive
SBS2011
LVL 2
peggiegregAsked:
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Eng. Nidal KamalInformation ConsultantCommented:
Good day,

One can copy the file from shared location, then paste it with a new name.
The new named copied saved version can be used unlocked.

In other words, copy the file and use new copied version.
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