I have a project to develop a process to manage out bound phone calls, track the results and follow up work, etc.
These calls are defined through 2 separate programs, so the data I need, while being the same, come to me in different formats.
Example: Names in one system are JOE JONES, while the other is Jones, Joe. Phone numbers in one are (xxx) xxx-xxxx and xxxxxxxxxx in the other.
Looking for best practices to melt these two data streams together into a single process, while being able to track the caller, time called, results, etc.
Thanks again for your expertise!