Printing issue from Mac

Hello Mac Expert ..

I am trying to help a lady who has issue printing from her Mac. The issue is not with the printer ( the printer is brand new) the issue is with the way the printing page is displayed.  If she prints a note, the printing page shows up and the little rectangular on the bottom right page shows up, she click "print" and she is able to print. ( see attached pictures Printing from Mac1).

When she try to print form an email the printing page shows up but the little rectangular button on the bottom right goes a way down that screen and it can't not bee seen and of course it can not been clicked. I t seems to me that the page is a way too big.
I am not a Mac expert but I thing that reducing the size of that page will solve the problem. the printing page should be just a little bit smalled to show the little rectangular button that says "print".

In my Mac laptop when I print the print page( see image printing from Mac2) its very small and I can easy see the print button and  I have no problem clicking it and printing things. how can I solve this please ? can someone provide steps by steps how to fix this. May be I just need to reside the resolution of the screen? of the size of the screen or any other idea ?

thank you
Printing-from-Mac1.JPG
Printing-from-Mac2.JPG
ItaliabellaAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

strungCommented:
I think if she can click on the Show Details button at the bottom of the print dialogue box in something other than Mail, it should change the configuration of the print dialogue box so that the print preview is beside rather than below the text at the top. This should be persistent and not change when she then goes into mail. This makes the print dialogue box wider, but shorter, so when she is in mail, she should be able to see the button to print.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
strungCommented:
Also, is it possible that the reason the print dialogue is off screen is that she has accidentally zoomed in the screen? Ask her to scroll down while holding down the control key to zoom out.
0
ItaliabellaAuthor Commented:
Strung Exellent solution. I tried in mine and this will fix the problem.  I feel incredibly 'Retarded now" :)

I already tried to zoom out and I couldn't fix the problem. I am sure that your first solution is want I was looking for.

THANK YOU AND I WILL LET YOU KNOW.
0
Cloud Class® Course: CompTIA Healthcare IT Tech

This course will help prep you to earn the CompTIA Healthcare IT Technician certification showing that you have the knowledge and skills needed to succeed in installing, managing, and troubleshooting IT systems in medical and clinical settings.

serialbandCommented:
When the button is highlighted with blue and filled in, you can just press the enter key.
When the button is highlighted with a blue outline, you press the space bar.
0
ItaliabellaAuthor Commented:
Strung, I used that features "Show  Details" and as you can see from the attached pictures it rotate the print dialogue box from vertical to horizontal. in this way you can see from the pic that the little square "print" now is visible. :)

But can you see how big is still that print dialogue box ? in my mac is much smaller...how can I make it smaller. I was looking for an option to resize it but I can find it...

Thank you a lot...
0
ItaliabellaAuthor Commented:
Excellent!
0
strungCommented:
It shouldn't be that big unless the user has zoomed in the screen or is using a non-standard screen resolution. Check the Displays prefs panel.
0
serialbandCommented:
Command option 8 turns on and off zoom if you have zoom shortcuts enabled.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Mac OS X

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.