QuickBooks Pro 2013 Update Keeps Failing with Config.msi Errors

Ian Leason
Ian Leason used Ask the Experts™
on
Any help with this is greatly appreciated.

I have QuickBooks Pro 2013 which installs perfectly from my CD, however when I try to install the update files it fails saying "Error 1328. Error updating file C:\Config.Mao\#####.tmp"

The ##### above is various different .tmp files.

I have looked in the root of C\: (with hidden files shown) and cannot even see the Config.msi folder.
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Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Try doing a QuickBooks Repair. Open Control Panel, Programs and Features, click on QuickBooks and run Repair.

What operating system are you using?  I ran QB V2013 on Windows 8.1 and now have QB V2015 on Windows 10.
Distinguished Expert 2017

Commented:
You have two download options, downloading the update or downloading the complete current version installer.
Which version of qb 2013 r?
What user are you using to perform the attempt? What OS are you running on?

Use the support/upgrade.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
For QuickBooks 2013 and later, the download from Intuit contains all versions and the features are enabled by the license key.

@Ian Leason  - Make sure the download was a good file. Try downloading it again.
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Distinguished Expert 2017

Commented:
Here is the link to get either the updates or the full installer.

https://support.quickbooks.intuit.com/Support/ProductUpdates.aspx
You need to make selection to get to the options
Distinguished Expert 2017

Commented:
To your error, the user running the install while Gavin's administrative rights is a roaming user.
Open elevated command line prompt
Run runas /user:addomain\username cmd

Then use the new window that pops up to run the installer.

If you are installing this on a terminal server/Remote Desktop server, make sure to run change user /install first return it to exec when done.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
QuickBooks should be installed as a local administrative user if possible. A domain admin works, but local is better if you have one.

Author

Commented:
That is excellent John, thank you!

Thank you to everyone else for all your comments and suggestions.

I am running Windows 7 Ultimate - should have put that in the original question.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
@Ian Leason - You are very welcome and I was happy to help.

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