QuickBooks Pro 2013 Update Keeps Failing with Config.msi Errors

Any help with this is greatly appreciated.

I have QuickBooks Pro 2013 which installs perfectly from my CD, however when I try to install the update files it fails saying "Error 1328. Error updating file C:\Config.Mao\#####.tmp"

The ##### above is various different .tmp files.

I have looked in the root of C\: (with hidden files shown) and cannot even see the Config.msi folder.
Ian LeasonAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
Try doing a QuickBooks Repair. Open Control Panel, Programs and Features, click on QuickBooks and run Repair.

What operating system are you using?  I ran QB V2013 on Windows 8.1 and now have QB V2015 on Windows 10.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
arnoldCommented:
You have two download options, downloading the update or downloading the complete current version installer.
Which version of qb 2013 r?
What user are you using to perform the attempt? What OS are you running on?

Use the support/upgrade.
JohnBusiness Consultant (Owner)Commented:
For QuickBooks 2013 and later, the download from Intuit contains all versions and the features are enabled by the license key.

@Ian Leason  - Make sure the download was a good file. Try downloading it again.
OWASP: Forgery and Phishing

Learn the techniques to avoid forgery and phishing attacks and the types of attacks an application or network may face.

Start Today!
arnoldCommented:
Here is the link to get either the updates or the full installer.

https://support.quickbooks.intuit.com/Support/ProductUpdates.aspx
You need to make selection to get to the options
arnoldCommented:
To your error, the user running the install while Gavin's administrative rights is a roaming user.
Open elevated command line prompt
Run runas /user:addomain\username cmd

Then use the new window that pops up to run the installer.

If you are installing this on a terminal server/Remote Desktop server, make sure to run change user /install first return it to exec when done.
JohnBusiness Consultant (Owner)Commented:
QuickBooks should be installed as a local administrative user if possible. A domain admin works, but local is better if you have one.
Ian LeasonAuthor Commented:
That is excellent John, thank you!

Thank you to everyone else for all your comments and suggestions.

I am running Windows 7 Ultimate - should have put that in the original question.
JohnBusiness Consultant (Owner)Commented:
@Ian Leason - You are very welcome and I was happy to help.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
QuickBooks

From novice to tech pro — start learning today.