HP ProLiant DL380 Gen9 Stuck in self test

Good Morning All,

I have a new HP ProLiant DL380 Gen9 server that’s currently running windows server 2012 r2.

The server was shutdown to install a controller card and was restarted.

It gets to the point where the fan's spin up and the system perform its self-test but it doesn’t quite down and boots beyond that point.

I’ve reseated the memory, checked all connections including the raid controller but no go.

Also the health light is green on the front and doesn't show any errors.

Does anyone have an idea of what could be causing the issue?
neshepherdAsked:
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JohnBusiness Consultant (Owner)Commented:
Shut down and remove the controller card and see if you can start to BIOS. It is possible the controller card has a defect or somehow not compliant.
andyalderSaggar maker's framemakerCommented:
It may well be a problem with the card but I would also clear down CMOS by powering off, switching switch six on the maintenance switch block, powering on and waiting until it tells you to turn the switch off again (assuming it gets to that point).

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neshepherdAuthor Commented:
Hi John the card was removed from the system.

Andy remind me if you clear the CMOS will that effect the raid config that's currently setup on the server?
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neshepherdAuthor Commented:
The raid controller is a

HP Smart Array P440ar/2GB with FBWC - Storage controller (RAID) - 26 Channel - SATA 6Gb/s / SAS 12Gb/s - 1.2 GBps - RAID 0, 1, 5, 6, 10, 50, 60, 1 ADM, 10 ADM - PCIe 3.0 x8 - for ProLiant DL380 Gen9
andyalderSaggar maker's framemakerCommented:
Raid config is stored on the disks, it won't get lost just by clearing CMOS, it won't even get lost if you wiped the RAID controller.
arnoldCommented:
Caveate to clear config on controller, I believe, the drives can not be plugged in at the time of the clearing!
andyalderSaggar maker's framemakerCommented:
Yes, it would clear the disks if you cleared it with them connected. Main thing is switch 6 has nothing to do with disks/raid.
neshepherdAuthor Commented:
The issue ended up being a bad motherboard and was replaced by HP.
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