Center Center.
Couple of Years ago, through the advise I got from here, I bought and used NETGEAR FS726TP,
Grandstream GXP-2000 to setup a small center operation. Unfortunately, due to lightening, the netgear is no longer working. And I need to replace it, but I am wondering if there's something better out there. The netgear served me well, and still does, just the POE doesn't work. But the Grandstream, I am only able to use 1 RIGHT now.. others are not working fine.
So, I need advise on the headset for call center to buy. Switch to buy. and Telephone to buy. Keep in mind, I use asterisk linked with a crm on a local server.
I still use the server below:
HP ProLiant ML110 G6 Quad Core X3430 Tower Server
Type: Server
Form Factor: Tower
Processor: Intel Xeon X3430 Quad Core 2.40GHz
Cache Memory: 8MB L3 Cache
Memory: 24GB RAM(Installed)/8GB (Max)
Hard Drive: 240GB SSD
Optical Drive: DVD-ROM
Graphics Controller: Shared Video Memory (UMA)
My question is what sort of tools including Headset Phone, Routers, or Telephone card do you recommend for a small business of up to 8 seater call center, to get the best quality. Everything needs to be physically done.
Grandstream GXP-2000 to setup a small center operation. Unfortunately, due to lightening, the netgear is no longer working. And I need to replace it, but I am wondering if there's something better out there. The netgear served me well, and still does, just the POE doesn't work. But the Grandstream, I am only able to use 1 RIGHT now.. others are not working fine.
So, I need advise on the headset for call center to buy. Switch to buy. and Telephone to buy. Keep in mind, I use asterisk linked with a crm on a local server.
I still use the server below:
HP ProLiant ML110 G6 Quad Core X3430 Tower Server
Type: Server
Form Factor: Tower
Processor: Intel Xeon X3430 Quad Core 2.40GHz
Cache Memory: 8MB L3 Cache
Memory: 24GB RAM(Installed)/8GB (Max)
Hard Drive: 240GB SSD
Optical Drive: DVD-ROM
Graphics Controller: Shared Video Memory (UMA)
My question is what sort of tools including Headset Phone, Routers, or Telephone card do you recommend for a small business of up to 8 seater call center, to get the best quality. Everything needs to be physically done.
ASKER
Unfortunately due to current location that will require a lot of effort.
Should I buy same model or there is something better?
Should I buy same model or there is something better?
I would go Netgear POE gig if you're buying new.
As for the warranty,they do cross ship.
You get an rma ,they send you a new one,you send old one back.
I'm a Netgear dealer and their warranty service is A1.
As for the warranty,they do cross ship.
You get an rma ,they send you a new one,you send old one back.
I'm a Netgear dealer and their warranty service is A1.
ASKER
Any particular model for the new one?
ASKER
Will this be good enough then?
NETGEAR 24 PORT POE SWITCH
FS728TP-100EUS
NETGEAR 24 PORT POE SWITCH
FS728TP-100EUS
Why buy 10/100 when you can get all gig for about the same price?
http://www.newegg.com/Product/Product.aspx?Item=N82E16833122541
http://www.newegg.com/Product/Product.aspx?Item=N82E16833122541
ASKER
I buy from the UK.
http://www.ebay.co.uk/itm/NETGEAR-24-PORT-POE-SWITCH-/141791857892?hash=item2103740ce4:g:LbsAAOSwFnFWEEMu
http://www.ebay.co.uk/itm/Netgear-Prosafe-FS728TP-24-Port-2x-Gigabit-PoE-Ethernet-Network-Switch-NET014-/221920359041?hash=item33ab7bf281:g:IywAAOSw5VFWKPGL
And $400 is a lot to spend if there's no significant difference in terms of user experience. Will there be better call clarity? I ran my office in a cat 6 cable lan connection.
http://www.ebay.co.uk/itm/NETGEAR-24-PORT-POE-SWITCH-/141791857892?hash=item2103740ce4:g:LbsAAOSwFnFWEEMu
http://www.ebay.co.uk/itm/Netgear-Prosafe-FS728TP-24-Port-2x-Gigabit-PoE-Ethernet-Network-Switch-NET014-/221920359041?hash=item33ab7bf281:g:IywAAOSw5VFWKPGL
And $400 is a lot to spend if there's no significant difference in terms of user experience. Will there be better call clarity? I ran my office in a cat 6 cable lan connection.
>better call clarity?
That depends on a lot of factors.but faster is always better
If all you do is voip and the handsets are just 100,probably not.
But if it's connected to a data LAN and the devices support gig,it makes a difference in terms of things like data transfers and the network not getting bogged down if somebody is copying files or running a backup.
I run nothing but gig these days
That depends on a lot of factors.but faster is always better
If all you do is voip and the handsets are just 100,probably not.
But if it's connected to a data LAN and the devices support gig,it makes a difference in terms of things like data transfers and the network not getting bogged down if somebody is copying files or running a backup.
I run nothing but gig these days
ASKER
All, we really do is VOip. And the handsets are not even up to 10. We are a startup. We are a startup ecommerce. in a small dingy office.
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ASKER
Do you have advise for the right Ip phone and also NAS server
Do you have advise for the right Ip phone and also NAS server
Depends upon your budget.
Ci$co ShoreTel and Avaya come to mind.
As for NAS ,Netgear makes some good ones,but again what's your budget and how much space do you need?
Depends upon your budget.
Ci$co ShoreTel and Avaya come to mind.
As for NAS ,Netgear makes some good ones,but again what's your budget and how much space do you need?
for nas i can recommend QNAP.
Solid machines.
Solid machines.
Lifetime warranty.
Just send it back for an exchange.