Windows 10 RDP Question

One of my clients wanted me to setup an RDP connection on his desktop so he could access it from home. I did all the configurations and got it working properly but the issues is when he goes to connect, it won't allow him to connect using his user account unless he logs off before he leaves. It will not kick the current user off and allow him to log on. I have never had this issue before with Windows 7 so I think it has something to do with 10. I have messed with most of the settings in the GPO and nothing seems to work. If I login with a different user it will work just fine, but this is pointless because he needs to be able to access his profile. Has anyone had this issue and found a fix? I appreciate any feedback!

Error message when attempting to connect: "Your Remote Desktop Services session has ended. Another user connected to the remote computer, so your connection was lost."
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Have you deleted his profile, and tried it?
You would normally see this error message if you are connected and someone else connects to the same session, be it from remote or locally, at the console. The fact that no one does means, it is a bug.
This is not seen normally, we have win 10 in place and rely heavily on rdp connections, no problem.

So my advice is to try some things:
-try the same on the LAN
-try using different client OS', preferably win10 as well
-see if client and "server" system are both updated

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LamboOKAuthor Commented:
@Striker007 - I am not sure what deleting his profile is going to do. Could you elaborate?

@McKnife - It does seem like a bug. I will test to see if these solutions work today.

Could you solve it? How?
LamboOKAuthor Commented:
I ended up testing all the things you suggested and it still came up with the same error message. Like you said, I think this is just a bug with Windows 10. I set him up with TeamViewer and he is happy with that.
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