asked on

ip address

This question is for Predrag Jovic... he helped me a lot with my last question

I just have a question regarding my router configuration.. I'm trying to connect with my cloud server (ip address: 72.x2.190.xx through filezilla but it doesn't let me..

should I add the ip address in my router config? could you please help me?

Thank you

ncomper

I do not have any information around your existing configuration but a few things to check are:

By default depending on the device in hand outgoing connections are not blocked over TCP/UDP if the device has been configured secure you may need to update with a rule like

From any Internal to Any External port 21/22 permit

Can you confirm the Error that FileZilla is displaying when you are trying to connect as that may point to connection/authentication issues rather and allow faster troubleshooting

modeza

ASKER

Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

thank you ncomper

ncomper

ok, if you do the following are you prompted for details?

In a browser put the following address in FTP://IPAddressOfServer or FTP://DNSnameOfServer

This will tell you if you can hit the server on the default FTP port

modeza

ASKER

This page can’t be displayed

•Make sure the web address ftp://72.3x.190.3x is correct.
•Look for the page with your search engine.
•Refresh the page in a few minutes.

ncomper

OK, try again via your mobile device on 3G/4G and see if you can access the page outside of the local LAN, if you can this isolates you to a firewall rule that you need to add. If you can not access it externally either then this is an issue at the FTP server side.

ASKER CERTIFIED SOLUTION

Predrag Jovic

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