User problems installing software

A few months ago I switched my PC from a Windows Domain to a workgroup computer.  For the most part it works well.  I have 2 issues I cannot resolve.
1) I had a package on the PC called Handheld contact (from  I am trying to install it.  The install program comes up and starts the install, but ends with this error "HHCMethodLauncher main error.  Cannot open log for source 'J2XHHC'.  You may not have access.
2) My icons for Office 2010 have reverted to Windows default icons.  I have tried repairing and reinstalling office, but it does not help.

I am thinking this is more of an issue with my user account that with the software!  Although I am an administrator and was an administrator before switching from a domain to a workgroup.  I have tried taking possession of all folders by becoming the owner.  I have logged in as the actual administrator account and run into the same problems.  I hae also contacted handheld contact support and they think it is also a user issue.

Is there something I am missing as to how to be sure I am a valid administrator?  Any other possible thoughts?
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Isn't HandheldContact for mobile platforms--not PC's?

Restore your PC to how it was before you attempted installation of Handheld using System Restore.
jhillbosAuthor Commented:
It has to be installed on the PC that has the Act software on it.  Also on the mobile device.  They sync with one another through Handhelds cloud site,

Cannot restore it back to when I was on a domain.  Restore points don't go back that far.
Mike LazarusAct! Evangelist - CRM ConsultantCommented:
You might have been an admin before and after, but the user SID would be different. This means yo might not have access to the same registry hives.
You might need to uninstall HHC and reinstall
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jhillbosAuthor Commented:
I have uninstalled HandHeld Contact and deleted Registry entries according to their instructions.
I got so frustrated I decided to rebuild my computer and I am having trouble doing that!
You need to download the version you installed previously not the newest version. The Act version must match the version you have installed.

As for the icons try right clicking office then select properties,then on the shortcut tab click Change Icon.
jhillbosAuthor Commented:
Thanks, but I am way past trying that.  Have had handheld contact saved on my PC since I bought it.

Right clicking to change office icons does not offer me the correct icons.

It seems this is not a problem with handheld contact, but a problem within Windows 7 itself.  I am going to have to resolve that somehow.

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jhillbosAuthor Commented:
No solution found, I guess
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