BBrayton
asked on
One user is not able to sync his exchange 2010 account with mobile device
We have one user who is not able to sync his exchange email to any device.
Outlook works internally and externally.
OWA works.
Just to test to see if it was his device that was the issue i tried adding his email account on my phone.
It does connect to the server but nothing sync's.
I have never had this issue before.
Outlook works internally and externally.
OWA works.
Just to test to see if it was his device that was the issue i tried adding his email account on my phone.
It does connect to the server but nothing sync's.
I have never had this issue before.
Thomas Zucker-Scharff
So, to be clear, his account on a device that normally uses activesync (yours) does NOT sync email or calendar information, does authenticate to the server correctly. and works okay otherwise? What about his device? Is it android or iOS? Can this user sync email to a computer through outlook? Does it work okay otherwise. Has he ever gotten a SIM error? Who is the provider?
Check to make sure ActiveSync is enabled on his mailbox.
ASKER
ActiveSync is enabled on his mailbox.
it does authenticate to the server correctly.
I tested another user and it worked fine.
one thing it did not do that i noticed is when i added the user that worked i received the exchange security for remote wipe.
the user that did not work did not give me that option.
it does authenticate to the server correctly.
I tested another user and it worked fine.
one thing it did not do that i noticed is when i added the user that worked i received the exchange security for remote wipe.
the user that did not work did not give me that option.
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SOLUTION
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ASKER
The fix I found work perfectly