Outlook 2016 not receiving emails

I have just installed Outlook 2016 (home desktop computer) and no longer receive emails.

I can still send emails without difficulty.

When I send a test email settings email from my Outlook settings page the notification states that the test has been successful even though
I do not receive the test email.
Marina2006Asked:
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George ZarifCommented:
what email address are  you using? (Gmail, Hotmail, Yahoo, etc?)
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JohnBusiness Consultant (Owner)Commented:
Check your account properties to be sure that:

1. The POP email address name / IP is accurate. It would appear that SMTP is OK.
2. The Port number (Advanced Properties) is 995 / SSL (check your mail vendor).
3. That the account is enabled in Send/Receive properties in Outlook.

Did you set up a new PST file (Outlook now does that by default) and is the mail incoming going to a new PST file. Check this. It may be your issue
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MosesCommented:
Outlook 2016 for Mac or PC? Are you using POP3 or IMAP? Is your email configured for same account with POP somewhere else?
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Marina2006Author Commented:
I have a PC.

Both pop3 and smtp are correct

I am using my old pst file, I can see my old emails. I have selected the old pst as my default location.

The test emails are not going to either new or old pst file.  

My service provider is DODO, dodo.com.au

I was trying  trial version of Office 365 earlier, and I was using .outlook.com account

I am uncertain whether the problem existed before using the online apps and accounts.

I have logged out of all my microsoft accounts on my desktop apps.
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JohnBusiness Consultant (Owner)Commented:
Is your trial expired?  That will cause an issue.

If your POP address and PORT settings are correct and you have the right PST file, it should receive. Setting up Outlook to receive is very easy.

Try activating Office to make sure it is working.
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Marina2006Author Commented:
I am no longer using a trial version.

I have all the same settings as with Outlook 2013 I thought there may be a known bug although a general search in google did not yield anything (it usually does in such cases).
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Marina2006Author Commented:
I am wondering why I don't receive an error message when I send a test email.

Outlook seems to think the email was sent and received properly should I not be receiving an error message if there is a settings error.
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JohnBusiness Consultant (Owner)Commented:
I am using Outlook 2016 and the settings that work are the same for Outlook 2013, 2010 and all Outlook before that.

I would contact your email supplier or go to their website and triple check your settings.

Did you put a firewall in the way that is hampering Outlook. My firewall has never bothered Outlook but it is worth checking.

Also check your Anti Virus. Norton Consumer likes to block Outlook. But whatever you have, check the Outlook Settings in the Anti Virus.
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Marina2006Author Commented:
I am embarrassed to say it was a user error problem resolved.
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JohnBusiness Consultant (Owner)Commented:
Thanks for the update and I was happy to help you along the way.
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Chris JonesCommented:
Hi. I recently bought a new laptop and am also not receiving all emails with Outlook 2016. Test is OK and all settings appear OK. ISP uses POP3 and I am considering changing to an ISP that use IMAP. Any thoughts please?
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JohnBusiness Consultant (Owner)Commented:
You probably should start your own question. Outlook 2016 with POP3 works fine. I have been using that combination for almost a year now.
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