Call Center HEadset

I want advise on the most affordable, yet very good call center headset I can invest in for my agents.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Bryant SchaperCommented:
which phone system and phone, cordless or wireless?
damola1Author Commented:
I am just considering buying an Ip phone. From previous advise I have got on EE, I was advised to consider the grandstream-gxp2160 OR Yealink T28P, but you know what, I think the headset is more important than the Phone, so I want a great headset that'll make the job extremely enjoyable for my agent.
damola1Author Commented:
Because outbound calls are made by a click from their computers, and calls can be received even without touching the phone, so, I think the headset is the most important investment to be made. I use a beats wireless studio 2.0, and it's make me appreciate the essence of a headset, it's more important than my iphone in my opinion.
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

Bryant SchaperCommented:
yes, but you need to realize that not all headsets are compatible with all phones.  @250 a pop, beats are really expensive.
damola1Author Commented:
Thats correct, thats why, I am not going to buy the IP phones yet, I will first choose the right headset, and find the phone to tag along. So, which headset are worth it. Yes the beats are expensive, actually @400... but I have owned 2 in the last 2 to 3 years, I use them to listen to audio books primarily, and I tell you, it's worth more than the 600 iphones.
damola1Author Commented:
I have a client who i setup about 15 of these headsets,

They have work very well.   The range has been excellent and surprisingly, there is no interference between the different users.  These are used with both analog and digital IP phones.   It simply lifts the headset to answer calls.    They've lasted 4+ years with a battery replacement about every 2 years (about $15).
damola1Author Commented:
wow...$320 is a lot of dough...  wireless is not so important. Agents sit at their desk. This is for an eComerce startup.
ah, yeah, definitely pricey.    Works very well for walking around.

FYI, Plantronics is known for good phone equipment.    The few times i needed support from them, i had great help.
damola1Author Commented:
Maybe good for executives. What do you think about this: list:
I would suggest Jabra or vxi, both are good products

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Bryant SchaperCommented:
I am going to be completely honest, I think we over analyzing all of this.  I have managed call centers with a couple dozen and couple hundred.  Headset choice was based cost, life, comfort and quality.  Almost in that order.  You would be surprised, especially if you go with a wired headset, how good the quality is.  We use this model currently., $20 each, and the quality is great.

I would use the following as criteria and recommend you test some:

1.  Will users be sharing headsets.  To me this is disgusting, so we provide a personal headset and replace when they are damaged.

2.  End users do not respect equipment they don't pay for. you can get a $20 head or a $400 headset and they will break at the same rate, so what is your appetite to buying replacements every 12 - 18 months

3.  How it ties into the phone, do they have to answer from the console, or from a button on the headset?

I really think they will be happy with Plantronics or other lower cost products.  You are listening to a phone not music and SIP/Analog quality is not the same so a comparison is not apples to apples.
damola1Author Commented:
I eventually purchased: Jabra Biz 2400.

I think duo is better.
I think the button on the headset is importer.
damola1Author Commented:
Sorry. Jabra Biz 2300
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.