Crystal Reports 8.5 hangs

We are using branch-specific Software in Win Server 2008.  Reporting, offers, invoicing is done via Crystal Reports 8.5.  Where the applications transfers data to Crystal Reports, we are recently experiencing hangups.  We have to shut down and restart the server in order to use the software again, as everything locks up for all users.

Does anyone have similar experiences?  Any ideas for possible causes?
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Is this a new issue?
If so what has changed on the server recently?

CR8.5 is 15-20 years old and was not built for use in a networked environment.

How are you running the reports?

Ido MilletProfessor of MIS at Penn State Erie and Owner, Millet SoftwareCommented:
an6543Author Commented:
Recent changes:

I had the first problem Monday morning following the time change (Sunday morning 25 Oct).  This was my first suspiscion.  After a server restart everything worked fine again for the next two days.

I had the second problem following application of the latest Windows Updates.  Another server restart, and so far everything still seems to work.

Maximum processing job limit is most likely not the issue, as the problem occurred when the first user attempted to print.
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DId the WIndows update include updated printer drivers?
If so that could be an issue.


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an6543Author Commented:
I was unable to find any references to updated printer drivers in the latest Windows updates.  

Possibly relevant may be KB2999226, an update to the C Runtime module (in case this has an impact at the code level within Crystal Reports).  This one was installed the night before we had the big problems.

There were some security updates KB3092627, KB3088195, KB2467173, KB3080446, and KB3097966, and some MS Office and Exchange updates.  I doubt that printer drivers would be buried in one of these.
Probably not.

Security could be an issue and also check what the C update was.
I believe Crystal 8.5 was built in either C or C++.

an6543Author Commented:

About this update
The Windows 10 Universal CRT is a Windows operating system component that enables CRT functionality on the Windows operating system. This update allows Windows desktop applications that depend on the Windows 10 Universal CRT release to run on earlier Windows operating systems.

Microsoft Visual Studio 2015 creates a dependency on the Universal CRT when applications are built by using the Windows 10 Software Development Kit (SDK). You can install this update on earlier Windows operating systems to enable these applications to run correctly.

I doubt Crystal Reports 8.5 (created 15+ years ago) would attempt to access Windows 10 functions.  On the other hand, there is always the possibility that there is a bug contained in the update that impacts C-based applications.
an6543Author Commented:
Is it (not) advisable to upgrade to a later version  of Crystal Reports?  Are there issues with Windows 2008 Small Business Server?

How do other applications find Crystal Reports in order to Initiate report generation?
DO the clients have Windows 10?

an6543Author Commented:
The clients are running Windows 7 Professional.
an6543Author Commented:
The problem was eventually resolved by updating the video driver.
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Windows Server 2008

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