HP LaserJet Enterprise and Officejet Enterprise MFP Printers - 30.03.45 Error

Trying to resolve this scanner error.  Have tried the steps outlined in the link:

http://h20565.www2.hp.com/hpsc/doc/public/display?calledBy=Search_Result&docId=emr_na-c04580015&docLocale=en_US

Reinstalled Firmware 5 times because I know sometimes you have to perform the firmware upgrade a couple times to fix certain issues.  

sometimes it goes away and then the message just keeps coming back and will not allow users to scan for fax or copys.  Please help.
msschelpAsked:
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Scott CSenior EngineerCommented:
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c04580015&sp4ts.oid=5118254

It looks like you've done everything you can.


Step 4 says to call HP.  I would do that next.

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msschelpAuthor Commented:
Thanks for the obvious Scott.  Next step will be to replace the scanner assembly.
hdhondtCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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Printers and Scanners

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