We help IT Professionals succeed at work.

HP LaserJet Enterprise and Officejet Enterprise MFP Printers - 30.03.45 Error

msschelp
msschelp asked
on
1,796 Views
Last Modified: 2015-12-05
Trying to resolve this scanner error.  Have tried the steps outlined in the link:

http://h20565.www2.hp.com/hpsc/doc/public/display?calledBy=Search_Result&docId=emr_na-c04580015&docLocale=en_US

Reinstalled Firmware 5 times because I know sometimes you have to perform the firmware upgrade a couple times to fix certain issues.  

sometimes it goes away and then the message just keeps coming back and will not allow users to scan for fax or copys.  Please help.
Comment
Watch Question

Senior Engineer
CERTIFIED EXPERT
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
Thanks for the obvious Scott.  Next step will be to replace the scanner assembly.
CERTIFIED EXPERT

Commented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.