Windows version not showing in Server Manager for 2012r2

I am trying to install some software on a Windows 2012r2 server.   The installation keeps failing because it doesn't think I am running a supported OS.   Supported OS's are Windows 2008, 2008r2, 2012 and 2012r2.  

When I look in Server Manager the Operating System Version is shown as Microsoft.  Which is what I see when I look at the installation logs for the application I am trying to install.  

I have a second WIndows 2012r2 server which I checked and it is showing the same thing in Server Manager.  Is this normal?  How do I get an application to identify the operating system as Windows 2012r2?
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JohnBusiness Consultant (Owner)Commented:
Open cmd.exe with Run as Administrator and run VER and enter

That will tell you what version and build.
qvfpsAuthor Commented:
The application I am trying to install needs to identify the operating system as Windows 2012R2.  

Is it normal for 2012r2 servers to just return Microsoft?
JohnBusiness Consultant (Owner)Commented:
If the server is running 2012R2 as you say, and if VER returns that, then the application should install and if not, it may not really be compatible with 64-bit Server 2012.
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qvfpsAuthor Commented:
The application log shows the same thing Server Manager Does  'Microsoft'
JohnBusiness Consultant (Owner)Commented:
Server Manager is just a GUI on top of the server. It is not the server but it probably matches. But it may not show the actual version - I am not near a Server 2012 to check.

Close the Server Manager, or else minimize it and then right click on Computer and select Properties. That will give you the information you need but you may need VER to get the build number.
qvfpsAuthor Commented:
Windows Edition is blank on the Properties page
JohnBusiness Consultant (Owner)Commented:
Right Click on the Start Button and select System. The Computer Properties window will come up.

This is your server information. The Server Manager is not your server - just a GUI front end.

Please let us know.
qvfpsAuthor Commented:
JohnBusiness Consultant (Owner)Commented:
There is something wrong with your Server (which is likely why the application will not install).

You need to call Microsoft Support and lodge a case for them to repair the server operating system.

There is a tool called DISM that you might consider trying.

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the Server and test.

You might wish to call Microsoft first before you do this.

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qvfpsAuthor Commented:
I was already running a SFC /SCANNOW which found some issues.   After restarting the server the Version now appears in the Server Properties
JohnBusiness Consultant (Owner)Commented:
DISM is a more advanced tool than SFC, but if SFC restores the functionality, then great.

So what do server properties tell you in relation to the software you are trying to install?
JohnBusiness Consultant (Owner)Commented:
Any update? Were you able to install software after running SFC?
qvfpsAuthor Commented:
I ran DISM after the SFC finished and it did not find anything.  

I just tried the installation again this morning and it went through without errors.  I still have a couple of issues but they are probabaly just moving to a different version of Windows.    Thanks for the help.
JohnBusiness Consultant (Owner)Commented:
So if the repairs fixed your main problems, then you should probably close the question.
JohnBusiness Consultant (Owner)Commented:
@qvfps - Thanks for following up.
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Windows Server 2012

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