Office 2016 for Mac and Connection to Exchange Server 2010 SP2

Have our first user attempting to connect to Exchange Server 2010 using Office 2016 for Mac.
I have set up everything correctly in Accounts in Outlook, yet only get an orange light, not a green one for the account.

is there a bug or something that needs to be done differently in Office 2016 for Mac?
Our users who use Office 2011 have had and still have no problems connecting.

It's a brand new Mac Laptop with latest OS. Everything I can find states that Exchange 2010 SP2 should connect with Office 2016 for Mac
Henrik PoulsenAsked:
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strungCommented:
There was a problem with Office 365 and the latest Mac OS, OS 10.11.0, El Capitan.

See for instance:  http://www.computerworld.com/article/2988583/microsoft-windows/office-2016-for-mac-users-lambaste-microsoft-after-upgrading-to-apples-os-x-el-capitan.html

Not sure if there is a fix yet. Will try to find out.
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strungCommented:
This problem can supposedly be fixed by updating Outlook as follows:

https://support.microsoft.com/en-us/kb/3097264

and updating the Mac OS using Apple Software Update to update to OS 10.11.1:

https://www.mcgill.ca/it/channels/news/office-apps-onedrive-not-compatible-os-x-el-capitan
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Henrik PoulsenAuthor Commented:
I tried downloading the fix, and it didn't work.
The Mac is 10.10.5
the user needed her emails now and couldn't use OWA because of attachment problems.
So I uninstalled 2016 Office and am installing 2011 Office.
I will wait until Microsoft and Apple get everything fixed before attempting this again.
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