I’ve had this perplexing issue with one user at a small business client. She experiences random blue screens, mostly when using Microsoft Word, although in 1 or 2 instances out of about 10 total incidents, she was not using Word but was using Outlook. The BSODs occur on average about once per month and other than occurring mostly within Word, they seem random. For example, sometimes she can be working on many documents at once, sometimes only one document. Windows 7 Pro is the OS. There are two required programs for this environment, which contain MS Office Add-Ins. These are Worldox GX3 and Workshare Professional.
Prior to this issue surfacing over a year ago she was using MS Office 2007 and NEVER experienced any issues. All of this started after her machine was replaced and a fresh installation of Office 2010 was implemented. Of the 22 users at this client, no one has EVER experienced a BSOD. Generally, everyone has the same computer setup with Windows 7 Pro (all updates applied), 4GB RAM & Office 2010 or 2013 running on a Dell OptiPlex 380 or 390.
Here is what I've tried to resolve or even isolate the issue:
1. Replaced Windows machines – this is her third one – utilizing either a Dell OptiPlex 380 or 390.
2. Called Dell hardware support to confirm no hardware issues – this makes sense since 3 different PCs used.
3. Updated BIOS and Dell drivers, video, NIC, etc.
4. Used a blue screen viewer utility, which seemed to point to a video driver issue but Dell confirmed the latest and correct driver was installed with no apparent issues; plus it's the same driver other identical machines use and other machines/users don't have this issue.
5. Fresh install of Office 2010 on new machine.
6. Added new SSD drive to replace SATA drive and did a fresh install/update to Office 2013 on new machine.
7. Worldox GX3 has remained current throughout the process – there are no issues with Add-Ins becoming disabled.
8. Completely removed Workshare Pro and installed the latest (v9) on current machine.
9. Installed small APC backup battery just in case there were power issues.
10. Swapped out network cables and changed switch ports – just in case something weird was going on with her network connection.
11. Reset Worldox ini profile – which up until recently was stored on the server and downloaded to each new machine.
The only other thing I can think of is to recommend configuring a machine that's loaded with more physical memory and possibly a video card with higher memory capacity (see blue screen viewer bullet above), just in case some kind of memory leak or whatever is occurring.
Any other ideas to help nail down what's causing these BSODs?