We help IT Professionals succeed at work.

ACCOUNT LOCK OUT

pramod1
pramod1 asked
on
3 Comments
1 Solution
149 Views
Last Modified: 2015-10-31
I am having account lockout issue with a user.

I have narrowed down the problem his Samsung galaxy s5 phone is causing the account lock out

we have removed exchange account , cleaned browser history but as soon as she turns on her phone her windows account gets locked up, cleared cached credentials and passwords from her laptop

she has not changed password on her mobile. what apps can be causing the problem, as soon as her phone is off her windows account never locks up
Comment
Watch Question

View Solution Only

Senior Network and Infrastructure Administrator
CERTIFIED EXPERT
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
pramod1

Author

Commented:
she never changed any password on notebook or phone. her account was getting locked when she got migrated to office 365.

we removed exchange account , still getting locked.

is there any apps causing it
LouieSenior Network and Infrastructure Administrator
CERTIFIED EXPERT

Commented:
Thank you!


There is a free account lockout utility made from netwrix that helped me out a couple times. You could try that.

Also, in credential manager, try to clear out anything you see in there.
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.

View Solution