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pramod1Flag for United States of America

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I am having account lockout issue with a user.

I have narrowed down the problem his Samsung galaxy s5 phone is causing the account lock out

we have removed exchange account , cleaned browser history but as soon as she turns on her phone her windows account gets locked up, cleared cached credentials and passwords from her laptop

she has not changed password on her mobile. what apps can be causing the problem, as soon as her phone is off her windows account never locks up
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she never changed any password on notebook or phone. her account was getting locked when she got migrated to office 365.

we removed exchange account , still getting locked.

is there any apps causing it
Thank you!

There is a free account lockout utility made from netwrix that helped me out a couple times. You could try that.

Also, in credential manager, try to clear out anything you see in there.