User having issue with one email is sending to junk in Outlook 2010

In Outlook 2010-A user is getting only one email that is coming from one sender- which keeps going into her junk folder
After checking her rules there are none! She even added her to the safe  sender list (not Junk)
we are using  Exchange 2010
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FOXActive Directory/Exchange EngineerCommented:
Create a rule in her outlook that when an email is received from that email address it goes in to her inbox.

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Will SzymkowskiSenior Solution ArchitectCommented:
Try using Outlook in Online mode. Junk Mail is only enabled when you are using cached mode.

Does it happen to be an Exchange 365 account? I believe there is a setting in the OWA that can override any settings in Outlook. If so, changing that setting may stop the issue without having to set a rule.
User is  internal or External ?
Can you disable your antivirus & check.
Can you check with new outlook profile ? How it goes.
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